Extended Stay America - St Louis - Airport - Central

Business response:

Erma, thank you for your review of your recent stay. We are glad you had an overall comfortable stay and liked our clean suites. It is also nice to know you found our environment peaceful and most of our staff friendly. However, we are sorry on of our associate was rude to you. Appropriate action has been taken to ensure this is not repeated. We appreciate you being our guest and hope to see you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jordan, thank you for staying at our hotel. Although from the rating it seems overall your visit was a pleasant one, we are sorry for the service issue you encountered. Appropriate action has been taken to ensure this is not repeated. We are very for this unpleasant experience and hope you will visit us again in the future so that we can provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management