This profile has been claimed by the business owner or representative.
Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk clerk that works morning the manager really cares about the customers
Business response:
Dear Anthony,Although other aspects of your stay did not meet your expectations, we’re delighted that the morning manager’s care and attention to guests made such a positive impact on your stay. Our team is committed to providing a welcoming and supportive environment. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management
Class A Service Check-in was easy and fast. Jordyn was very friendly, professional and accomodative!
Business response:
Dear Randall,Thank you for the wonderful comments regarding your time at Extended Stay America. We’re glad your arrival went smoothly and that Jordyn provided a welcoming and efficient experience. It’s heartwarming to know that her professionalism stood out to you, and we sincerely appreciate your recognition of her efforts. Thank you again for your generous comments. We look forward to your next visit.Sincerely,Hotel Management
Rooms Ok for the most part
Business response:
Dear Anthony,We’re grateful for the opportunity to host you and are pleased that your stay was satisfactory. We always strive to provide a comfortable and welcoming environment, and your feedback is important to us as it helps us continually improve our services and accommodations. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
This property is always friendly, helpful, and supportive. I very much appreciate their kindness towards their hotel customers! The manager there Mantannah is always great!
El olor de la habitación era raro, nada agradable, la cocina muy deteriorada. Un solo jabón para bañarse solo dos toallas…
Business response:
Dear Laura,We apologize that the room conditions didn’t meet your expectations. We strive to provide a fresh, welcoming environment, and your feedback will be valuable as we work with our housekeeping and maintenance teams to improve. We also regret any inconvenience caused by limited amenities. Additional toiletries and towels are available at the front desk, where we keep them ready for our guests’ convenience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sin... read more
STL stay It was good!
Business response:
Dear William,Thank you for being our guest at Extended Stay America. We're pleased that you had a pleasant stay. Our team strives tirelessly to provide a comfortable and enjoyable experience and your positive feedback confirms our commitment to guest satisfaction. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management
I didnt have the best stay. However, i am aware if i wanted something nicer, i should have paid more. I took a shower and within five minutes of getting out my feet were black and sticking to the ground in the hotel room. My neighbor was cussing me out because my door had slammed behind me. However the biggest issue was that the lady at the front desk lied to me. Flat out lied. I can not stand liars. We also didnt have a tradh can. Ive never seen a hotel without a trash can, so that was just weird. My room was 20 feet from t... read more
Business response:
Dear Lisa, Thank you for your feedback. We apologize that your stay did not meet expectations. The cleanliness issues, noise disturbance, and the lack of a trash can are certainly not the standards we aim for. We are also deeply concerned about your experience with the front desk, as honesty is a priority in our service. We will address these matters internally to ensure improvements. Your input is invaluable, and we hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.