Extended Stay America - St Louis - Airport - Central

Business response:

Dear anthonymoore, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our service highlighting Santana. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity!Thanks again for your review, and we hope to welcome you back the next time you are in the area. Happy holi... read more

Business response:

Dear Anthony,Thank you for the generous review of Extended Stay America. We’re so pleased that our night clerk made such a positive impression with her helpfulness and professionalism. It’s always our goal to provide excellent service, and we’ll be sure to share your feedback with the team. Thank you again for your review. We hope to see you soon. Sincerely,Hotel Management 

Business response:

Dear Charrell,Thank you for reviewing your stay at Extended Stay America. We're so glad you had a positive experience with our service. Our team is dedicated to making sure every guest feels valued and taken care of, and it's wonderful to know we met your expectations. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Anthony,Although other aspects of your stay did not meet your expectations, we’re delighted that the morning manager’s care and attention to guests made such a positive impact on your stay. Our team is committed to providing a welcoming and supportive environment. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management