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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Business response:
Dear Enrique, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management
It could have been a little more cleaner in some areas but overall I will give them a 3.5 out of 5
From the beginning.Edna made check in easy and pleasurable.my whole stay was great and the staff was accommodating next time in St Louis I'll be. Staying at extended stay AM Thank you
Business response:
Dear Guest, Thank you for your kind words about your stay with us! We're thrilled that Edna made your check-in process easy and that our staff was accommodating throughout your visit. We're delighted you had a great experience with us at Extended Stay America and are already considering us for your next trip. We appreciate your loyalty and look forward to welcoming you back soon. Sincerely, Hotel Management
It was great
First thing when i got there, wasnt a tv remote, not the biggest deal. But i also got a suite, was supposed to have a working fridge and freezer. Neither worked, causing me to have to spend double what i expected on food costs. I couldnt tell you if the burners work as i didnt even waste time trying. Way too expensive for what it is and even my dog didnt feel safe walking into the building. i wouldnt recommended this place to anyone.
Business response:
Dear Courtney, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
The staff were terrible honestly. They lied about the most simple things. I was put in 2 separate rooms both had broken security locks which I absolutely needed for my children they did not care. Unfortunately I just finished my stay there but would I do it again? Absolutely not! I specifically booked this hotel for the things they said they offered and they had none not even a baby crib it was terrible!
Business response:
Dear Guest, We’re truly sorry to hear about the issues you experienced, particularly with the security locks and the misinformation you received. Your concerns regarding your children’s safety and the absence of promised amenities are valid and have been escalated for immediate review. We regret falling short of expectations and assure you that corrective actions are underway to prevent such lapses. We hope to have the chance to provide a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,285 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.