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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like that my stove didn’t work properly and that the bathroom wasn’t cleaned the toilet was nasty and so was the tub it was stopped up and there were dirty towels left behind I didn’t like there wasn’t any breakfast and that was advertised
Business response:
Dear Guest, Thank you for sharing your concerns. We apologize for the housekeeping issues during your stay. We'll address these various issues in your room with our housekeeping and maintenance teams to ensure our guests have a better experience. Further, we are sorry for your disappointment with the breakfast offerings and will review our amenities to ensure accuracy. Your feedback is valuable to us, and we hope to welcome you back in the future. Sincerely, Hotel Management
In a convient area
It was good value for the money. Not expensive
The staff were terrible honestly. They lied about the most simple things. I was put in 2 separate rooms both had broken security locks which I absolutely needed for my children they did not care. Unfortunately I just finished my stay there but would I do it again? Absolutely not! I specifically booked this hotel for the things they said they offered and they had none not even a baby crib it was terrible!
Business response:
Dear Guest, We’re truly sorry to hear about the issues you experienced, particularly with the security locks and the misinformation you received. Your concerns regarding your children’s safety and the absence of promised amenities are valid and have been escalated for immediate review. We regret falling short of expectations and assure you that corrective actions are underway to prevent such lapses. We hope to have the chance to provide a better stay in the future. Sincerely, Hotel Management
Wish I had spent a few more dollars to for a better option. I was only there for a few hours for an early morning flight. The place is noisy, bathroom sink had a slow drain, bath tub area was rusted, the sheets didn’t look clean and YIKES, saw a bug. Person at the front desk was very nice. Wouldn't recommend.
Business response:
Dear Guest. Thank you for sharing your feedback. We are sorry your stay didn't meet expectations. We understand your disappointment with the issues you encountered during your short stay for your early morning flight. Your remarks are vital, and we will work to address each of them so that our future guests do not have similar problems. On the positive side, we appreciate the kind words about our front desk staff. Your input helps us improve, and we hope to welcome you back in the future Sincerely, Hotel Management
The wifi was searching the whole time I was there. Not good at all
Business response:
Dear Guest, Thank you for staying with us at Extended Stay America and providing feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Thank you for bringing this to our attention; we are very grateful for your patience. Apart from this, we hope it was a nice trip. It was a pleasure hosting your visit; please come back soon! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.