Extended Stay America - St Louis - Airport - Central

Business response:

Dear Anthony,Thank you for the generous review of Extended Stay America. We’re so pleased that our night clerk made such a positive impression with her helpfulness and professionalism. It’s always our goal to provide excellent service, and we’ll be sure to share your feedback with the team. Thank you again for your review. We hope to see you soon. Sincerely,Hotel Management 

Business response:

Dear Charrell,Thank you for reviewing your stay at Extended Stay America. We're so glad you had a positive experience with our service. Our team is dedicated to making sure every guest feels valued and taken care of, and it's wonderful to know we met your expectations. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Anthony,Although other aspects of your stay did not meet your expectations, we’re delighted that the morning manager’s care and attention to guests made such a positive impact on your stay. Our team is committed to providing a welcoming and supportive environment. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Randall,Thank you for the wonderful comments regarding your time at Extended Stay America. We’re glad your arrival went smoothly and that Jordyn provided a welcoming and efficient experience. It’s heartwarming to know that her professionalism stood out to you, and we sincerely appreciate your recognition of her efforts. Thank you again for your generous comments. We look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Anthony,We’re grateful for the opportunity to host you and are pleased that your stay was satisfactory. We always strive to provide a comfortable and welcoming environment, and your feedback is important to us as it helps us continually improve our services and accommodations. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Laura,We apologize that the room conditions didn’t meet your expectations. We strive to provide a fresh, welcoming environment, and your feedback will be valuable as we work with our housekeeping and maintenance teams to improve. We also regret any inconvenience caused by limited amenities. Additional toiletries and towels are available at the front desk, where we keep them ready for our guests’ convenience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sin... read more