Extended Stay America - St Louis - Airport - Central

Business response:

Dear Marcia, Thank you for taking the time to share your feedback. We're happy you had a peaceful stay. However, we deeply regret the issues you encountered with cleanliness in your room and the smoking on your floor. We appreciate your understanding as our staff worked to investigate the situation, and we will continue to ensure that our rooms are thoroughly cleaned and maintained. Your comments are valuable, and we’ll work to enhance the overall experience for our future guests. We hope to have the opportunity to welcome y... read more

Business response:

Dear Deja, Thank you for your kind words! We are thrilled you had a pleasant experience with us at Extended Stay America. It’s wonderful that our staff made a positive impression. Your compliments are joyfully shared with the team. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management 

Business response:

Dear Sampson, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally relaxing during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fulfilling stay. Until then, happy holidays!Sincerely,Hotel Management 

Business response:

Dear anthonymoore, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our service highlighting Santana. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity!Thanks again for your review, and we hope to welcome you back the next time you are in the area. Happy holi... read more