Extended Stay America - St. Louis - St. Peters

Business response:

Dear Brenda, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We regret that you found our property to be lacking in maintenance and cleanliness. This is not the standard we aim to uphold, and your comments have been shared with our team for immediate review and improvement. We appreciate you bringing this to our attention and hope to have another opportunity to offer you a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Roger, We understand how important it is for discounts to be applied correctly, and we're sorry for any confusion. When booking online, selecting the correct option from the "Choose Rate" dropdown is key to ensuring you get the rate or discount you're eligible for, such as a senior rate. We appreciate you bringing this to our attention. We look forward to making your next stay exceptional in every respect. Sincerely, Hotel Management 

Business response:

Dear Lourdes, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Alyce, Thank you for choosing our hotel and for taking the time to leave your remarks. Our goal is to provide a great experience for our guests, offering clean, comfortable suites and excellent service in a safe environment. We hope you had a pleasant stay with us, and we look forward to your next visit. Sincerely, Hotel Management