Extended Stay America - St. Louis - St. Peters

Business response:

Dear Michael, We sincerely apologize for the condition of the stairwell, the bathroom sink issue, and the unpleasant odor from the air conditioner. These are not the standards we strive to uphold, and your feedback has been shared with our housekeeping and maintenance teams to ensure immediate corrective action. We greatly value your input as it helps us improve both comfort and cleanliness for our guests. We hope to have the chance to welcome you back. Sincerely, Hotel Management 

Business response:

Dear Keion, Thank you for your kind feedback. We’re delighted to hear that you found our staff to be excellent during your stay at Extended Stay America. Our team works hard to ensure every guest feels welcome, comfortable, and well cared for, and it’s wonderful to know their efforts made a positive impression on you. Your appreciation means a lot to us and encourages our staff to continue providing exceptional service. We truly value your time in sharing your experience and are grateful for your recognition. We look forward... read more

Business response:

Dear Keion, Thank you for taking the time to share your feedback. We are delighted to hear that you found your room clean and comfortable. Providing a spotless and welcoming environment for our guests is always a top priority, and it is wonderful to know that our efforts contributed to a positive experience during your stay at Extended Stay America. Your satisfaction encourages our team to continue maintaining high standards in both cleanliness and service. We truly appreciate your kind words and support, and we look forward... read more