Extended Stay America - St. Louis - St. Peters

Business response:

Dear Guest, We regret that our amenities and breakfast did not meet your expectations, and we sincerely appreciate you bringing this to our attention. Your comments help us identify areas where we can improve the guest experience, especially regarding breakfast variety and overall amenity offerings. Our team is reviewing these concerns to explore enhancements that create greater value and comfort for our guests. We truly appreciate your time and hope to welcome you back for a better and more enjoyable stay in the future. Sin... read more

Business response:

Dear Guest, Thank you for taking the time to share your rating. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely regret to hear that you found our rates high and were disappointed with the breakfast offerings. We strive to provide good value for every guest, and your comments are important for us to improve. Our grab-and-go breakfast is designed for convenience, but we understand it may not meet all preferences. Your input will be shared with our management team to explore ways to enhance our offerings. We truly appreciate your time and hope you’ll give us another opportunity to serve you better. Sincerely, Hot... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you had a great experience with our guest services. Providing friendly, attentive, and professional service is always our top priority, and it’s wonderful to know that our team made a positive impression on your stay. Your kind words motivate our staff to continue delivering excellent service and ensuring every guest feels welcomed and valued. We truly appreciate your support and look forward to having the pleasure of serving you again at Extended... read more

Business response:

Dear Michael, We sincerely apologize for the condition of the stairwell, the bathroom sink issue, and the unpleasant odor from the air conditioner. These are not the standards we strive to uphold, and your feedback has been shared with our housekeeping and maintenance teams to ensure immediate corrective action. We greatly value your input as it helps us improve both comfort and cleanliness for our guests. We hope to have the chance to welcome you back. Sincerely, Hotel Management