This profile has been claimed by the business owner or representative.
Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room 408 had bed bugs
Business response:
Dear Guest, We sincerely apologize for the pest issue you reported, as this is completely unacceptable and not reflective of our standards. Please be assured that we take such a report extremely seriously. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Your feedback helps us identify areas for improvement, and we appreciate the opportunity to address them. We look forward to serving y... read more
No you have to supply
Find a better place to stay A breakfast of make it yourself oatmeal, granola bars, and muffins isn’t really a breakfast. My wife woke up with bug bites all over after 1 night. The person at the front desk gave us a key card for the wrong room so we walked into someone random’s room. Might car was hit and dented in the parking lot. As well the location is quiet muy not really safe.
Business response:
Dear Tanner, We sincerely apologize for the multiple issues you encountered during your stay. We also regret the incident with your vehicle. Guest safety, comfort, and satisfaction are our highest priorities, and it is clear we fell short in several areas. Your feedback has been shared with our management, housekeeping, and security teams to address these concerns and improve our processes. We appreciate your input and look forward to the opportunity to provide a safer and better experience in the future. Sincerely, Hotel Ma... read more
The breakfast was limited to oatmeal packets and granola bar. Many hotels have these available 24 hours. I wanted a place that had a breakfast because I had an early appointment. There was no protein, no milk, no juice, nothing cold, nothing hot, and no fruit. It should not be advertised as breakfast included.
The room was suitable but the fridge would not cool down very well and the kitchen in general was really dated. There was black mold growing under the sink which we purchased spray to remove in order to store things. Where we were located, the internet was very poor. The wifi barely reached and we had to pay for the premium internet since we both work from home. We also left with bites on our legs, arms, and midsection. We looked and didn't see bed bugs but something definitely ate us alive. There was at least one night when... read more
Ants everywhere Sink and toilet backed up And phone didn’t work the first four days there
We were not expecting a 5 star but, at $152 a night at least expected a normal but older hotel. Everything was really run down and worn out. The kitchen had no dishes 1 dishtowel & nothing else, they required you to go to the front desk and request Dishes, coffee pot, silverware, cookware etc,,and take them to your room (due to covid). They put out the Coffee, Cereal bars and muffin packets at 6 am, and no one checks on it until 8am. The hot water in the room was not working and when I was standing at the front desk to discu... read more
Business response:
Dear Alicia, We appreciate you sharing your experience. We’re sorry the condition of the room, amenities, and service didn’t meet expectations. Your various concerns have been shared with our team for immediate review and consideration. We regret that you didn’t receive the value you anticipated and understand your disappointment. Thank you again for your help in improving our services. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 3.7 star rating with 1,963 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.