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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unimpressed but did the bare minimum Was visiting family and just needed a place to lay our heads at night. Very rare to find any staff at the front desk and even when using the courtesy phone to get someone’s attention, still waited 15 to 20 additional minutes to have someone come to the desk. Despite staying there almost 10 days, no one ever came to clean our room or place fresh towels. Continental breakfast leaves a lot to be desired. It appeared as though the place had a lot of long term, questionable guests. One of the ... read more
Business response:
Dear Lindsay, Thank you for taking the time to share your feedback. We apologize for the issues you experienced during your stay. We understand how frustrating it can be when expectations are not met, and we regret that we fell short of providing you with a comfortable and seamless experience. Your remarks are shared with the maintenance team to check the keys and locks of the entire hotel as a precaution. We greatly appreciate your patience and are committed to addressing these issues to improve our services. We hope you wi... read more
Was ok but would not go back Hotel was not nearly as nice as it was in the photos everything is very dated and damaged but functional and it all had a very odd smell
Business response:
Dear James, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We hope... read more
Overall, the property was good, as it usually is. But we woke up after our first night covered in bug bites. Did not see the cause, but, being busy, had to deal with it. Told the staff on checkout. Normally we stay there on all our trips, but will find another location for future stays.
Business response:
Dear Daniel,We sincerely apologize for the inconvenience caused by the unexpected pest issue during your stay. We take pride in maintaining a clean and comfortable environment; therefore, we regret falling short of your expectations. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee that there are no future issues. We truly hope this unfortunate situatio... read more
Room had musty smell. Cabinets were greasy and falling apart. Shower nozzle on backwards hot was really the cold and vis versa. Breakfast was packaged muffins and oatmeal. Coffee was decent. Wouldn't stay again for sure.
Business response:
Dear Fila, Thank you for your feedback. We sincerely apologize for the issues you encountered, including the musty smell, condition of the cabinets, and the reversed shower nozzle. This is not the experience we aim to provide, and we will address these concerns with our maintenance and housekeeping teams. We also appreciate your feedback on the breakfast offerings and will work to improve them. We regret that we didn’t meet your expectations and hope to welcome you back for a better stay in the future.Sincerely,Hotel Managem... read more
The room and carpet smelled like dog urine. The advertised FREE breakfast was only packaged muffins and coffee - nothing else. No juice, no other food...nothing.
Business response:
Dear RANDY, Thank you for being our guest. Providing clean and fresh accommodation has always been our motive. However, we sincerely apologize for the issues you had with the cleanliness of your room and carpet. We have shared your comments appropriately, and we appreciate you bringing this to our attention. Also, we regret the breakfast choices were not to your taste, and we will share these notes with the team so we can make improvements. Please come back, and we will be happy to serve you again.Sincerely,Hotel Management
I NEVER STAYED!!!!I. Waiting on my refund when i got there they DO NOT e cept cash was not aware of that called immediately explained and was told i would get a refund....
Business response:
Dear Donellen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 3.7 star rating with 1,963 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.