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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was mostly fine but if you’re not a fan of cold showers, this isn’t the place to stay! I stayed 2 nights and had to take 2 cold showers. I travel to this area once a year and I won’t be staying here again.
Business response:
Dear Crystal, We are sorry to hear your concerns about the hot water not being available during your recent stay. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. We are committed to addressing this issue promptly to ensure a comfortable experience for all future guests. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Sincerely,Hotel M... read more
This is a long term housing facility occupied by homeless, not too many travelers...
Business response:
Dear Alan, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. Our team will ensure our service levels increase to provide the care and hospitality you deserve, taking our guest's feedback seriously. We hope we get another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management
Be careful! They don't have "Hair Dryer" as described in amenity. We complained it to save our little kids after shampoo. They just repeated "We don't have it" and finally called the Police to kick us out from the room in the late night. Expedia tried to get refund for us, but they refused and claimed that incident not happened at all.... a very incredible hotel.
Business response:
Dear Tomohiro, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
No breakfast as advertised, strangers knocked doors at night.
Business response:
Dear Kanthalas, Thank you for choosing us. It is always our aim to provide a pleasant stay during your time with us. However, we are sorry for the disappointment caused by the breakfast choices that did not meet your taste. In response to your review, we will share your remarks with the team concerned. Further, we are sorry for any disturbance caused during your sleep. Please allow us to check with the team, as these are rare incidents at our property. Our aim is to see happy guests. The Front desk team is working 24 hours t... read more
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 3.7 star rating with 1,963 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.