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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Some staff is snobby
Business response:
Dear Jamie, We appreciate your feedback and apologize if any staff members did not meet your expectations. Providing friendly and welcoming service is a priority for us, and we'll address this internally to ensure a more positive experience for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management
Didn't like the fact that there was no linens on the bed and when I called the desk they said we could come get them so had to get the linens and make my own bed and the bathroom was dirty hair in the tub and used soap and the only vending machine was out of order and the heater made loud noise when it ran not a very good experience at all very disappointed
Business response:
Dear Jay, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Also, our housekeeping team is checking your room and will work on the missed areas. Your feedback helps us continuo... read more
The bathroom sink was stopped up and soap holder was dirty
Business response:
Dear Alanda, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for... read more
Hot water only worked first night and had problems with the tv and heat the whole weekend also
Business response:
Dear Nichole, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Flat out avoid. Plenty of other hotels. Slow service at check in. We had to stand at the desk in the middle of the night for nearly 15 minutes due to bein charged 3 times because the lady at the counter had an error on her screen she interpreted as a card error even though we told her it said approved on the card reader screen. Also in the room the toilet leaked at the wall, there was hair in shower, 2 of the lights on the wall didn’t work, and the room smelled like smoke…
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We are also sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly... read more
Stay away. The room was worth about 1/2 what I paid. In fact the price via Extended Stay America website was alot less than Hotels.com. The small room had tile floor, the fixture in the shower had not been installed properly. The fixture worked, but just added to the cheap feel of the whole room. I asked for a wake-up call and was told that sometimes they do it, and sometimes they don't, depending on who worked the desk in the morning. Free breakfast was envelopes of instant oatmeal and hot chocolate, and individually wrappe... read more
Business response:
Dear Guest, It is very disappointing to read about your recent experience at our hotel. Please accept our sincere apologies for the issues you encountered during your stay. We appreciate your feedback as it helps us identify areas for improvement. We will address these concerns with our team to ensure we deliver a more fulfilling stay for our guests moving forward. While we may not be able to change what you experienced, we're committed to improving our services and accommodations for future guests. We hope you'll consider g... read more
Avoid Ice machine rotor sounds like a woman screaming and it goes off constantly. Mattress is old enough to vote. Shower head bracket was broken so the head fell off constantly. Grab and go breakfast is a handful of snack bars and tiny vending machine muffins, and most of it will be gone by 630am. I will not stay here again
Business response:
Dear Aaron, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback is of utmost importance to us, and we take these matters seriously. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management
Mediocre at best Maybe we just aren’t used to staying at an extended stay hotel, but there wasn’t a coffee maker in w room. No shower curtain. Had to go down and ask for one because no one would answer the phone. Was told that their cordless was non functioning. The bathroom had dark body hair all over. The one good thing that I have to say is that the staff was outstanding. They went out of their way to help us.
Business response:
Dear Laura, Thank you for reviewing your hotel experience with us. We appreciate your kind compliments to our staff for their hospitable service. However, we apologize for your allotted suite not meeting your expectations and for any oversight in our hotel areas. It is disheartening to read that your disappointment outweighs your satisfaction, and we hope you will give us another chance to restore your faith in us. Thank you for letting us know of the issues with your stay, and we hope to welcome you back for a much-improved... read more
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 3.7 star rating with 1,963 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.