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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived a little later for checkin early in the morning and nobody was as the front desk with the “be back soon” sign with the lights being off and no sign of any staff present. We wait for almost 30 minutes and decided to call the hotel and see if someone would hear the phone ring. The call was answered by someone who was sitting in the pitch dark room behind the front desk and told me about having a late fee because of the time of our arrival. I say there was nothing showing about a late arrival fee and only that check-... read more
Business response:
Dear Logan, We sincerely apologize for the inconvenience and confusion you faced upon arrival. Having delayed checking in with no staff present and then being informed of an unexpected late arrival fee is not the welcome we want our guests to receive. We understand how frustrating that must have been. We are also sorry to hear about the condition of the bathroom and the issue with the television signal. While we are glad the room was generally clean and met your basic expectations, these details matter and will be addressed ... read more
My room had roachef
Business response:
Dear Tawannah, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure any future issues are resolved. We regret the frustrations you experienced and are grateful for your patience. Thank you again; we hope you will give us a secon... read more
There was bedbugs!
Business response:
Dear Guest, We apologize for the issues you experienced during your stay, as they fall far short of the experience we strive to provide. Cleanliness has always been our priority, and we regret that this disappointed you. We’ve alerted our housekeeping and pest control teams to investigate and resolve this immediately. Your feedback is invaluable in helping us improve, and we hope you’ll give us another chance to provide the high-quality experience you deserve and have experienced during your previous visits. Sincerely, Hotel... read more
Terrible
Business response:
Dear Guest, We apologize for the inconvenience you experienced, and we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
Won't happen again.
Business response:
Dear Guest,Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we welcome another opportunity to provide you with a much-improved stay.Sincerely,Hotel Management
It didn’t feel safe, and I got bug bites
Business response:
Dear Alexis,Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We understand that every detail should be focused on exceptional customer service and impeccable attention to detail in all areas of our property, and we are grateful for bringing this to our attention. We hope you give us anot... read more
No one was available at the lobby for checking in.
Business response:
Dear Panayara,We sincerely apologize for any inconvenience you experienced during check-in. Providing prompt and attentive service is a priority, and we regret that this was not your experience. Your feedback is valuable, and we will review our processes to ensure better availability for our guests.Sincerely,Hotel Management
Smelled like cigarettes and dirty
Business response:
Dear Myriah, We apologize for the cleanliness issues you encountered in your room on this visit. Your experience does not reflect the high standards we strive to maintain, and we are sorry for the discomfort caused. We are committed to maintaining a clean and pleasant environment for all our guests and will ensure that our housekeeping team addresses your concerns to improve overall cleanliness. Smoking is never allowed on the hotel premises. Please return to enjoy a seamless experience on your next visit.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 3.7 star rating with 1,963 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.