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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay America Off the freeway, easy access. Facilities dated, amenities minimal but upon asking as stated in pamphlet no help for delivery to room, I had to go get them.
Business response:
Thank you for being our guest and sharing your experience. We are sorry you were not happy with the condition of our facilities and the inconvenience caused due to the poor service provided by our team. Your feedback is discussed with the appropriate individuals as it helps us help us improve our service and facilities going ahead. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincer... read more
Had a fridge and microwave. Right out the front doors people hanging out smoking and drinking. Would have been better if they were farther from the door
Business response:
Thank you for sharing your evaluation with us. We are glad you liked the comfort of your fully-equipped room and that you had an overall pleasant stay. However, we are sorry for the isolated incident you mentioned. We hope the positive aspects of your visit will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Lovely people and value for money My High School reunion was wonderful (that’s the reason I was in Stockton) as well as some property business. Your staff were friendly and lovely. They only criticism is that I found it difficult to actually locate you because your building is set back behind other buildings. Maybe a clearer message on the booking confirmation or a sign closer to the road would be helpful.
Business response:
Kathleen, thank you for choosing Extended Stay America while you were here for your high school reunion. It is good to know you found us to be a good value and that you were impressed with the outstanding service provided by our associates. However, we regret the inconvenience caused while reaching our hotel. We appreciate your feedback and hope to see you again in the future. Sincerely, Hotel Management
The staff was great. The TV in our room had no picture and the gal at the front desk actually walked keys to a new room up to us and then called 10 minutes later to make sure the new room was satisfactory! This is a low budget motel and we booked it because it was the only thing available- we knew that going in. Our son had a soccer tournament. The halls were dirty and smelled. The room had lots of deferred maintenance issues yet it was clean and did the trick.
Business response:
Thank you for being our guest while you were here during your son's soccer tournament. We are sorry for the cleanliness issues you had in your first suite. Your feedback will be shared with our housekeeping team for review and action. However, we are happy our associate provided you with a different suite, and it was to your satisfaction. We hope to see you again soon on your next visit for a better experience. Sincerely, Hotel Management
Front desk was very nice and she had a smile. I called for a early check in and she did everything possible to assist me. Overall the hotel needs a deep cleaning and painting overhaul. Hallway carpets were very filthy. Rooms needs some wow factor. Bathroom sink chalk was molding, grout missing on floor. All of the Extended Days I have stayed at before had basic dishes, silverware and dish soap. Our room had nothing.
Business response:
Thank you for your review of your recent stay. We are glad you liked the services provided by our associates. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with the appropriate team to make sure corrective actions are taken. Kindly note, kitchenware for your suite is kept and available at the front desk upon request. Please accept our apologies, and we hope you will give us another chance to provide you with a better ex... read more
Staff is great. Property a bit run down and dirty. Great location.
Business response:
Thank you for choosing Extended Stay America. We are glad you liked our friendly staff and convenient location. We appreciate your comments about updates and cleanliness with the concerned teams. We hope to see you again soon on your next trip this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,404 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.