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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely Disgusting!!!! I don’t even know where to begin… Entire building has a stench (including the elevator).. the rooms smell.. but that’s not the worst part— BATHROOMS HAVE MOLD ON THE WALLS AND SINK AREA.. i complained about our first room.. they moved us to another room- just to see the same stuff on the bathroom walls!!! Disgusting!!!! They should not be allowed to rent rooms… Kitchen has no cookware no coffee maker- nothing.. yet we were not offered anything at check in. But on that same note after seeing that bat... read more
Rude receptionist. Room extremely outdated! Smelled very dirty! Bedsheets were an old white. Riches in reception area when checking out
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the service you received at the front desk. This is not the standard we aim to provide, and your feedback has been shared with our team for improvement. We are also reviewing our housekeeping and maintenance procedures to ensure a cleaner, more comfortable stay for every guest. Your comments are truly valuable to us, and we hope to have the opportunity to serve you better next time. Sincerely, Hotel Management
Room had funky dirty smell that permeated your clothes Went for breakfast at 8am and it had been put away already because they ran out of cups No breakfast the following morning because still out of cups Hotel shares a parking lot with a grocery store - they could’ve bought cups Someone almost broke into my car Another guest caught him and scared him off Obviously not a safe area
Business response:
Dear Guest, We sincerely apologize for the specific concern in your room. We also regret for the breakfast inconvenience, and the safety concern you experienced. Your comments have been shared with our housekeeping team to ensure better upkeep and preparation for future guests. Regarding security, we are increasing monitoring and coordination with local authorities to enhance guest safety. We truly regret that your stay did not meet expectations and appreciate your honesty. Your input helps us improve. We look forward to wel... read more
Not Happy. I had to switch rooms because of the awful mildew smell coming out the room AC unit. There was soap stains on the bathroom sink. Carpet smelled bad as well, this is the first room. The second room they put me in. The bathroom sink and shower drain were clogged and drained slow, also the sink in the main hallway next to stove was clogged too. I sat on the foot of the bed and the bed almost flipped over. I'm done. Not coming back. Just giving a real honest review.
Business response:
Dear David, We sincerely apologize for the multiple issues you experienced, including the mildew smell, soap stains, slow-draining sinks, and bed instability. This is not the experience we aim to provide, and we regret that your stay was impacted by these concerns. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective action and prevent recurrence. Guest satisfaction is very important to us, and we appreciate your honest input. We hope to have the opportunity to restore you... read more
Room had visible mold and smelled terrible like mildew and mold. There was no breakfast as advertised, not even coffee available.My room key never worked, the staff member said yeah the keys here are bad and we need to redo the system. She also said I should email the manager and mention the lack of breakfast or coffee. But the smell in the room and the mold was the worst part, I woke up in the morning with my throat hurting and felt like it made me sick just sleeping in there. Plus there were Dirty spots on the sheets. And ... read more
The room with the mini kitchen did not have a microwave as described in amenities. Was told they would find me one but never had got one for my 3 night stay. Also, opened the dresser drawer on arrival and there was a pair of “soiled” panties in top drawer. Very disgusting. Basic room amenties are limited. No cups, no coffee maker, 2 cookie sized soaps and you have to go the front desk for shampoo. No USB ports or plugs on nightstand. Had to unplug clock to access outlet. The pillows are like pancakes, bring you own. And the ... read more
Where is everything? the location of the hotel was why I booked it. it was nice to have a kitchen in the room. however... there was no phone, no cups, no coffee maker, no shampoo, the bed definitely didn't seem like a queen. it said free breakfast. it was coffee, decaf and regular, and some muffins. there was absolutely nothing else. it fit on a small table top in the lobby. Hotel was quiet, it's near all sorts of shops and restaurants, but it was bare bones what a usual hotel offers.
Business response:
Dear Kyle, Thank you for taking the time to share your experience. We’re glad to hear that you appreciated our convenient location and the quiet atmosphere during your stay. However, we sincerely apologize for the missing amenities and the underwhelming breakfast selection. The kitchenware of your suite and other amenities are available at the front desk to ensure the cleanliness of the suite. We regret that you were not aware of the hotel's policy. Your feedback is invaluable, and we’re taking steps to improve our service a... read more
Nicely equipped extended stay rooms with working fridge, toilet and shower. However everything was chipped- stained. Very outdated and old fixtures and carpet. Room had a very offensive and musty off-odor. Dirty floors, windows, and pillow case stains. Logged on to the internet but my IOS would not allow any websites or downloads of simple PDF's??. The coffee was good! However, there is only muffins and packaged oatmeal for breakfast.
Business response:
Dear David, Thank you for sharing your experience with us. While we’re glad to hear that you appreciated the amenities and enjoyed the coffee, we’re sincerely sorry that the overall quality and condition of your room did not meet expectations. We take your comments about the maintenance and cleanliness very seriously. This is not the level of comfort or care we strive to provide, and we are actively reviewing our housekeeping and maintenance procedures to ensure every room is fresh, clean, and welcoming. We're also checking ... read more
They have every secondary things done thoughtfully, however the basic needs are seriously lacking.
Business response:
Dear Sheng-Tung, Thank you for reviewing our hotel. We appreciate you pointing out specific items that you loved and also areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.