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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
See the Cops, Keep on Moving Being blocked to get in by 3 police cars was not a good omen. Poor front desk girl was frazzled and couldn't get manager's information to the cops. Place was dirty/ hallways uneven and hadn't seen a vacuum in months. Door had to be bullied/shoved open/ constantly stuck. That gave me a little sense of security knowing if I had that much trouble with getting in - anyone else would be similarly challenged. I should have just left
Business response:
Dear Guest, We are sorry your experience did not meet your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. We will discuss your comments with our front desk team to ensure we never miss serving our guests. We hope to welcome you again and offer you a more enjoyable and comfortable stay.Sincerely,Hotel Managem... read more
Would not stay here again !!! The description stated Breakfast included. There was a tray of muffins on the check in counter. They had coffee but the creamer bottles were empty. We informed the front desk but; they just left them empty. The bed was small and off balanced. The floors were very sticky..
Business response:
Dear Karen, Please accept our sincere apologies for not meeting your expectations regarding breakfast, the cleanliness of your room, and the inconvenience with your bedding. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,051 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.