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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty, dirty towels, dirty bathtub. Smelled. Not safe.
Business response:
Dear Hilda, Thank you for taking the time to review your stay with us. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
The room smelled like cigarettes. Noise levels within and outside of building did not allow any sleep.
Business response:
Dear Araceli, Thank you for taking the time to review your stay. We sincerely apologize for the issues you encountered during your stay. A comfortable and pleasant environment is our priority, and we regret that the noise levels disrupted your rest. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We appreciate your understanding and look forward to another opportunity to provide you with the flawl... read more
This property is really outdated and needs lots of repairs. I had so much peeled paint and some areas had rust such as in the bathroom shower and sink. There was a drain in the floor close to the sink so I had to put a shower over it so that I wouldn’t trip while using the sink. They never told me they only cleaned the room once every two weeks. I was required to dump my own garbage and there was a tiny sign that noted that you could request a set of dishes so I called and was told no one could bring it to me any time soon. ... read more
Business response:
Dear Sandra, Thank you for your feedback. We are sorry for not meeting your expectations of the room and its comforts. To prevent the issues you experience, we enforce strict quality control standards. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The cleanliness and room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention t... read more
Carpet stains smelled, small cockroaches in the room
Business response:
Dear Aleida, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management
La de la recepción pócima persona
Business response:
Dear Adolfo, Thank you for choosing us and taking the time to leave a review. We are glad that you enjoyed your overall visit. It was delightful to know that our associates' thoughtful service and hospitality exceeded your expectations. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if you had any concerns during your visit. Thank you again for choosing us, and we hope that you will make the same choice the next time you visit the city.Sincerely,Hotel Manageme... read more
We’ve stayed at our share of extended stay properties and this would have to be my least favorite. Location is 5 stars of the bay, plenty of restaurants walking distance, the mall is less than 5 minutes away, target & Walmart just around the corner… location is ideal when looking for a place to stay. But property wise - our keys weren’t working properly because the lady working the front desk wasn’t doing it properly. We made multiple trips back down to get our key fixed and mind u we have small children. It wasn’t fun. Past... read more
Business response:
Dear Sean, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Please accept our apologies for the issues faced. Your remarks are noted and will be shared with the concerned individual, as we want our guests to have a perfect hotel experience while with us. Considering our location, please return, and we welcome you and your kids for a better exper... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.