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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay here again !!! The description stated Breakfast included. There was a tray of muffins on the check in counter. They had coffee but the creamer bottles were empty. We informed the front desk but; they just left them empty. The bed was small and off balanced. The floors were very sticky..
Business response:
Dear Karen, Please accept our sincere apologies for not meeting your expectations regarding breakfast, the cleanliness of your room, and the inconvenience with your bedding. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel ... read more
No breakfast
Business response:
Dear Raquel,While we’re glad other aspects of your stay met your expectations, we apologize for any inconvenience caused by the lack of breakfast. Your feedback is valuable, and we will review our offerings to meet the needs of the future better. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
No rooms available despite having reservations
Business response:
Dear Saravanan,We sincerely apologize for the inconvenience you experienced regarding your booking. It is unacceptable that you arrived to find your reservation was not honored. We understand the frustration and the inconvenience this caused you. Please know that we will be reviewing our reservation process to prevent this from happening again. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.