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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had visible mold and smelled terrible like mildew and mold. There was no breakfast as advertised, not even coffee available.My room key never worked, the staff member said yeah the keys here are bad and we need to redo the system. She also said I should email the manager and mention the lack of breakfast or coffee. But the smell in the room and the mold was the worst part, I woke up in the morning with my throat hurting and felt like it made me sick just sleeping in there. Plus there were Dirty spots on the sheets. And ... read more
The room with the mini kitchen did not have a microwave as described in amenities. Was told they would find me one but never had got one for my 3 night stay. Also, opened the dresser drawer on arrival and there was a pair of “soiled” panties in top drawer. Very disgusting. Basic room amenties are limited. No cups, no coffee maker, 2 cookie sized soaps and you have to go the front desk for shampoo. No USB ports or plugs on nightstand. Had to unplug clock to access outlet. The pillows are like pancakes, bring you own. And the ... read more
Where is everything? the location of the hotel was why I booked it. it was nice to have a kitchen in the room. however... there was no phone, no cups, no coffee maker, no shampoo, the bed definitely didn't seem like a queen. it said free breakfast. it was coffee, decaf and regular, and some muffins. there was absolutely nothing else. it fit on a small table top in the lobby. Hotel was quiet, it's near all sorts of shops and restaurants, but it was bare bones what a usual hotel offers.
Business response:
Dear Kyle, Thank you for taking the time to share your experience. We’re glad to hear that you appreciated our convenient location and the quiet atmosphere during your stay. However, we sincerely apologize for the missing amenities and the underwhelming breakfast selection. The kitchenware of your suite and other amenities are available at the front desk to ensure the cleanliness of the suite. We regret that you were not aware of the hotel's policy. Your feedback is invaluable, and we’re taking steps to improve our service a... read more
Nicely equipped extended stay rooms with working fridge, toilet and shower. However everything was chipped- stained. Very outdated and old fixtures and carpet. Room had a very offensive and musty off-odor. Dirty floors, windows, and pillow case stains. Logged on to the internet but my IOS would not allow any websites or downloads of simple PDF's??. The coffee was good! However, there is only muffins and packaged oatmeal for breakfast.
Business response:
Dear David, Thank you for sharing your experience with us. While we’re glad to hear that you appreciated the amenities and enjoyed the coffee, we’re sincerely sorry that the overall quality and condition of your room did not meet expectations. We take your comments about the maintenance and cleanliness very seriously. This is not the level of comfort or care we strive to provide, and we are actively reviewing our housekeeping and maintenance procedures to ensure every room is fresh, clean, and welcoming. We're also checking ... read more
They have every secondary things done thoughtfully, however the basic needs are seriously lacking.
Business response:
Dear Sheng-Tung, Thank you for reviewing our hotel. We appreciate you pointing out specific items that you loved and also areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Old, dirty, full garbage can from previous stay, grafitti In elevator. Very low rent.
Business response:
Dear Scott, We're sorry that your recent stay with us fell short of your expectations. The condition of your room and the graffiti on the elevator are unacceptable, and we're truly disappointed that we failed to meet our usual standards. In response to your review, we are taking immediate action to address these issues and conducting a thorough inspection of our property for any maintenance or cleanliness concerns. Your feedback is invaluable in helping us improve. Thank you for sharing your experience with us. Sincerely, Ho... read more
The room smells bad, trash can was without plastic bag I have to put it. Only one towel was in the restroom.
Business response:
Dear Nohemi,It is disappointing to hear that your stay did not meet expectations. A fresh and well-prepared room is essential for a comfortable experience, and your concerns about cleanliness and amenities are taken seriously. Feedback like yours helps identify areas for improvement, and efforts will be made to address these issues. We appreciate your comments and hope for the opportunity to provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,051 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.