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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast
Business response:
Dear Raquel,While we’re glad other aspects of your stay met your expectations, we apologize for any inconvenience caused by the lack of breakfast. Your feedback is valuable, and we will review our offerings to meet the needs of the future better. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
No rooms available despite having reservations
Business response:
Dear Saravanan,We sincerely apologize for the inconvenience you experienced regarding your booking. It is unacceptable that you arrived to find your reservation was not honored. We understand the frustration and the inconvenience this caused you. Please know that we will be reviewing our reservation process to prevent this from happening again. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Room was dirty, dirty towels, dirty bathtub. Smelled. Not safe.
Business response:
Dear Hilda, Thank you for taking the time to review your stay with us. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
The room smelled like cigarettes. Noise levels within and outside of building did not allow any sleep.
Business response:
Dear Araceli, Thank you for taking the time to review your stay. We sincerely apologize for the issues you encountered during your stay. A comfortable and pleasant environment is our priority, and we regret that the noise levels disrupted your rest. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We appreciate your understanding and look forward to another opportunity to provide you with the flawl... read more
This property is really outdated and needs lots of repairs. I had so much peeled paint and some areas had rust such as in the bathroom shower and sink. There was a drain in the floor close to the sink so I had to put a shower over it so that I wouldn’t trip while using the sink. They never told me they only cleaned the room once every two weeks. I was required to dump my own garbage and there was a tiny sign that noted that you could request a set of dishes so I called and was told no one could bring it to me any time soon. ... read more
Business response:
Dear Sandra, Thank you for your feedback. We are sorry for not meeting your expectations of the room and its comforts. To prevent the issues you experience, we enforce strict quality control standards. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The cleanliness and room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention t... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,051 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.