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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old, dirty, full garbage can from previous stay, grafitti In elevator. Very low rent.
Business response:
Dear Scott, We're sorry that your recent stay with us fell short of your expectations. The condition of your room and the graffiti on the elevator are unacceptable, and we're truly disappointed that we failed to meet our usual standards. In response to your review, we are taking immediate action to address these issues and conducting a thorough inspection of our property for any maintenance or cleanliness concerns. Your feedback is invaluable in helping us improve. Thank you for sharing your experience with us. Sincerely, Ho... read more
The room smells bad, trash can was without plastic bag I have to put it. Only one towel was in the restroom.
Business response:
Dear Nohemi,It is disappointing to hear that your stay did not meet expectations. A fresh and well-prepared room is essential for a comfortable experience, and your concerns about cleanliness and amenities are taken seriously. Feedback like yours helps identify areas for improvement, and efforts will be made to address these issues. We appreciate your comments and hope for the opportunity to provide a better stay in the future.Sincerely,Hotel Management
See the Cops, Keep on Moving Being blocked to get in by 3 police cars was not a good omen. Poor front desk girl was frazzled and couldn't get manager's information to the cops. Place was dirty/ hallways uneven and hadn't seen a vacuum in months. Door had to be bullied/shoved open/ constantly stuck. That gave me a little sense of security knowing if I had that much trouble with getting in - anyone else would be similarly challenged. I should have just left
Business response:
Dear Guest, We are sorry your experience did not meet your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. We will discuss your comments with our front desk team to ensure we never miss serving our guests. We hope to welcome you again and offer you a more enjoyable and comfortable stay.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.