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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts with us. We appreciate every guest’s perspective, whether brief or detailed, as it helps us understand how stays are being experienced overall. Our goal is to provide a comfortable, dependable place to stay, supported by a team that is attentive and welcoming. We’re glad you chose to spend your time with us and hope your visit met your essential needs. Should your travels bring you back to the area, we would be pleased to welcome you again and offer an experien... read more
I had to make a last-minute reservation on New Year’s Eve. It wasn’t easy, but I managed to get it at the very last minute. All I wanted was to shower and be able to sleep on New Year’s. Literally, I only got into the shower to rinse myself with water — there was no shampoo, only hand soap, in a $90-a-night hotel. That leaves a lot to be desired. I honestly had to go shower properly at a friend’s house and didn’t even go back to sleep there. The hotel is definitely not a 3-star hotel as advertised.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the amenities in your room and the difficulties with your last-minute reservation. This is not the standard of service we strive to provide, and your comments have been shared with our management and housekeeping teams. We regret that your experience did not meet your expectations and appreciate you bringing these issues to our attention. We hope you will consider giving us another opportunity to provide a more c... read more
Guests next doors are super loud
Business response:
Dear Guest, We sincerely apologize for the disturbance caused by noisy neighboring guests during your stay. We understand how important a quiet and peaceful environment is for a comfortable visit, and we regret that this affected your experience. Your comments have been shared with our management teams ensure that future guests can enjoy a more restful stay. We truly appreciate your feedback, as it helps us improve our services and guest experience, and we hope to have the opportunity to host you again in the future. Sincere... read more
Absolutely Disgusting!!!! I don’t even know where to begin… Entire building has a stench (including the elevator).. the rooms smell.. but that’s not the worst part— BATHROOMS HAVE MOLD ON THE WALLS AND SINK AREA.. i complained about our first room.. they moved us to another room- just to see the same stuff on the bathroom walls!!! Disgusting!!!! They should not be allowed to rent rooms… Kitchen has no cookware no coffee maker- nothing.. yet we were not offered anything at check in. But on that same note after seeing that bat... read more
Business response:
Dear Guest, We sincerely apologize for the unacceptable conditions you encountered during your stay, including odors in the building and elevator, as well as mold in the bathrooms. This is far below the standards we strive to maintain, and your comments will be shared with our housekeeping and maintenance teams. We also acknowledge your concerns regarding the kitchen amenities and check-in process. We are pleased to hear that Vicky provided helpful and courteous service, and we will ensure her efforts are recognized. We appr... read more
Rude receptionist. Room extremely outdated! Smelled very dirty! Bedsheets were an old white. Riches in reception area when checking out
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the service you received at the front desk. This is not the standard we aim to provide, and your feedback has been shared with our team for improvement. We are also reviewing our housekeeping and maintenance procedures to ensure a cleaner, more comfortable stay for every guest. Your comments are truly valuable to us, and we hope to have the opportunity to serve you better next time. Sincerely, Hotel Management
Room had funky dirty smell that permeated your clothes Went for breakfast at 8am and it had been put away already because they ran out of cups No breakfast the following morning because still out of cups Hotel shares a parking lot with a grocery store - they could’ve bought cups Someone almost broke into my car Another guest caught him and scared him off Obviously not a safe area
Business response:
Dear Guest, We sincerely apologize for the specific concern in your room. We also regret for the breakfast inconvenience, and the safety concern you experienced. Your comments have been shared with our housekeeping team to ensure better upkeep and preparation for future guests. Regarding security, we are increasing monitoring and coordination with local authorities to enhance guest safety. We truly regret that your stay did not meet expectations and appreciate your honesty. Your input helps us improve. We look forward to wel... read more
Not Happy. I had to switch rooms because of the awful mildew smell coming out the room AC unit. There was soap stains on the bathroom sink. Carpet smelled bad as well, this is the first room. The second room they put me in. The bathroom sink and shower drain were clogged and drained slow, also the sink in the main hallway next to stove was clogged too. I sat on the foot of the bed and the bed almost flipped over. I'm done. Not coming back. Just giving a real honest review.
Business response:
Dear David, We sincerely apologize for the multiple issues you experienced, including the mildew smell, soap stains, slow-draining sinks, and bed instability. This is not the experience we aim to provide, and we regret that your stay was impacted by these concerns. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective action and prevent recurrence. Guest satisfaction is very important to us, and we appreciate your honest input. We hope to have the opportunity to restore you... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,051 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.