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Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Highly Highly Recommended Nothing, everything was Grade A The Fact, is, everything was Class-A, A-1
Terrible and a dangerous wet spot on floor. I think it was water Puddle of water (?) on floor and roach in bathroom. I want my money back Nothing
I would not stay there again. Not clean, my dog found personal conception barrier under the bed. The individual checking us in, took the keys, left for 15 minutes leaving the front desk unattended, returned with the keys and indicated we could go to the room. When we arrived at the room the keys did not work requiring us to go back down to have them rekeyed. While I do understand the winter temperatures and feel badly , there was a family camped in the entrance with all of their belongings overnight. Staff was friendly, pric... read more
Business response:
Dear Rhonda, We sincerely apologize for the issues you encountered during your stay, including the cleanliness concerns and key difficulties. This is not the experience we aim to provide, and your comments are being reviewed carefully so we can address these matters and improve our operations. We appreciate your recognition of our staff’s friendliness and our pricing, and we are committed to ensuring a safer, cleaner, and more comfortable stay for all guests. We hope to have the opportunity to serve you better in the future.... read more
horrible ........ everything about it nothing
Business response:
Dear Tyeisha, We are very sorry to hear that your stay did not meet your expectations. Guest comfort and satisfaction are our highest priorities, and your comments have been shared with our management team. We value honest feedback as it helps us improve our services and facilities. We appreciate you bringing these concerns to our attention and hope you will consider giving us another opportunity to provide a better experience and welcome you back. Sincerely, Hotel Management
Poor Bugs. One in kitchen and one in bathroom when we arrived. One going up wall when watching TV. Worse, one (looked like a small roach) was walking across bed when I was working on my laptop! Didn't sleep well after that. Next, I spilled water on the floor between two beds. The white towel I used to wipe it up was brown with dirt afterwards. My dog was licking floor in kitchen too. I suspect food remnants. Windowsill was not wiped down. I wiped down the bed lamp which needs a more thorough cleaning. Trying to sleep about 1... read more
Business response:
Dear Joanne, Thank you for taking the time to share your feedback. While we are glad you found the mattress comfortable and appreciated the studio kitchen for a long stay, we sincerely apologize for the cleanliness and pest issues you encountered. Your experience is not reflective of our standards, and we deeply regret the inconvenience caused. Please be assured that your comments have been shared with our housekeeping and maintenance teams. We value your feedback and look forward to the opportunity to provide a much-improve... read more
Bad I was in room 322 and I did not get any sleep at all the people that was on the next floor over us was making noise all night long so the next morning I went to the front desk to complain about it and they said that they would let the manager know so later when i got back from eating breakfast I stop by the front desk again and asked a different person about switching rooms and they said that they would talk to the manager this was the second time then she asked me if I wanted the manager to go and talk with them i said ... read more
Business response:
Dear Troy, We sincerely apologize for the noise disturbances and the inconvenience you faced with your room change request. Guest comfort is very important to us, and we regret that our team did not resolve this matter to your satisfaction. Your comments have been shared with our front desk and management teams to improve how such situations are handled in the future. We truly value your input and hope to provide you with a better experience in your next stay. Sincerely, Hotel Management
Fair The roach and spider that greeted me in the morning and the uncomfortable bed and pillows. At first, it was a pleasant surprise.
Business response:
Dear Stephanie, We sincerely apologize for the issues you encountered during your stay, including the presence of pests and the discomfort with the bed and pillows. This is not the experience we strive to provide, and we have shared your comments with our housekeeping and pest control teams to address these concerns immediately. Your feedback is important in helping us improve, and we truly appreciate your honesty. We hope to welcome you back for a much-improved stay. Sincerely, Hotel Management
Place is a joke They say the breakfast is free that's not true you're charged and we booked a room months in advance only to be called 4 hours before our booking and told that they double booked and the first one here gets the room wtf Idk the room's looked big
Business response:
Dear natasha, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would be glad to offer you the hospitality you deserve during your visit. Sincerely, Hotel Management
Fair
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 426 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.