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Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a pleasant night I dislike the cool shower the small, short bed (I’m only 5ft) & the floors weren’t swept well . l like the location the night lady at front desk and the quietness even with a full facility
Business response:
Dear Nachite, Thank you for sharing your experience; we are glad you enjoyed a comfortable stay with us and appreciated our convenient location. We appreciate you choosing Extended Stay America as your host, and we hope to have the pleasure of seeing you again soon. Sincerely, Hotel Management
Wonderful Somewhat hard beds Clean and good location
Exceptional I didn't like I didn't get the price that I booked through booking.com with. The manager claimed that they couldn't change the price and that was booking.com price and not theirs. I like everything
Business response:
Dear KhaDija, Thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management
Highly Highly Recommended Nothing, everything was Grade A The Fact, is, everything was Class-A, A-1
They need to do better Nothing worth the dollar Marsha and Tee were the best part of the stay the other staff not so much rude hallway stayed filthy
Business response:
Dear Wiltonia, We sincerely apologize that your overall experience did not meet expectations. While we are pleased to hear that Marsha and Tee stood out positively during your stay, we regret that other interactions and the condition of the hallway left a negative impression. Feeling that the experience did not reflect the value of your stay is understandably disappointing. We take comments like this seriously and have shared your feedback with the appropriate teams to ensure greater attention to overall upkeep and service c... read more
Terrible and a dangerous wet spot on floor. I think it was water Puddle of water (?) on floor and roach in bathroom. I want my money back Nothing
Business response:
Dear Ginny, We are very sorry to learn that the condition of your accommodation caused discomfort and frustration. Cleanliness and proper upkeep are fundamental expectations, and it is disappointing to hear that these standards were not met during your visit. Matters of this nature are taken seriously and have been shared with our team to prevent such occurrences. We appreciate your concerns regarding the refund, and we will share your message appropriately. We hope you will give us another chance to provide you with the hos... read more
I would not stay there again. Not clean, my dog found personal conception barrier under the bed. The individual checking us in, took the keys, left for 15 minutes leaving the front desk unattended, returned with the keys and indicated we could go to the room. When we arrived at the room the keys did not work requiring us to go back down to have them rekeyed. While I do understand the winter temperatures and feel badly , there was a family camped in the entrance with all of their belongings overnight. Staff was friendly, pric... read more
Business response:
Dear Rhonda, We sincerely apologize for the issues you encountered during your stay, including the cleanliness concerns and key difficulties. This is not the experience we aim to provide, and your comments are being reviewed carefully so we can address these matters and improve our operations. We appreciate your recognition of our staff’s friendliness and our pricing, and we are committed to ensuring a safer, cleaner, and more comfortable stay for all guests. We hope to have the opportunity to serve you better in the future.... read more
horrible ........ everything about it nothing
Business response:
Dear Tyeisha, We are very sorry to hear that your stay did not meet your expectations. Guest comfort and satisfaction are our highest priorities, and your comments have been shared with our management team. We value honest feedback as it helps us improve our services and facilities. We appreciate you bringing these concerns to our attention and hope you will consider giving us another opportunity to provide a better experience and welcome you back. Sincerely, Hotel Management
Poor Bugs. One in kitchen and one in bathroom when we arrived. One going up wall when watching TV. Worse, one (looked like a small roach) was walking across bed when I was working on my laptop! Didn't sleep well after that. Next, I spilled water on the floor between two beds. The white towel I used to wipe it up was brown with dirt afterwards. My dog was licking floor in kitchen too. I suspect food remnants. Windowsill was not wiped down. I wiped down the bed lamp which needs a more thorough cleaning. Trying to sleep about 1... read more
Business response:
Dear Joanne, Thank you for taking the time to share your feedback. While we are glad you found the mattress comfortable and appreciated the studio kitchen for a long stay, we sincerely apologize for the cleanliness and pest issues you encountered. Your experience is not reflective of our standards, and we deeply regret the inconvenience caused. Please be assured that your comments have been shared with our housekeeping and maintenance teams. We value your feedback and look forward to the opportunity to provide a much-improve... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 441 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.