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Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again! I booked a 2 queen bed room. When I got to the room there was 1 queen bed and a tiny chair. I called the front desk and was told they were sold out of double rooms. They did not tell me this at the desk when I checked in. I had 3 people and 1 bed and a bad chair. They told me too bad. Everything for a 30 mile radius was sold out due to race weekend. The TV had no signal and had to get someone to come fix that. When asked about a blanket and pillow for the chair I was told they would send it up. 6 hours later I g... read more
Business response:
DearLynn,Thank you for being our guest during the race weekend and appreciating our clean room. However, please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Our front desk team can be helpful in improving your stay. In response to your reviews, ... read more
Fair No breakfast, Ice machine was out of order The location
Business response:
Dear Greta, Thank you for acknowledging the convenience of our location. We regret to hear about the issues you experienced with the breakfast and the ice machine. We strive to provide a comfortable stay and are disappointed that we fell short in these areas. Your feedback is important, and we will address these concerns with our team to make necessary improvements. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
Smelly. Nothing to want to make me come back. 4th floor smelled like urine, tried to enjoy a shower and the water flooded the floor into the entrance of the room. The water slipped under the closed bathroom door. Poor design flaw. Prostitution and plenty of creeps hanging in halls. My husband and I caught one guy listening to people’s rooms.
Business response:
Dear Jatavia,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. We never promote any illegal activities in ... read more
Bad i reserved my room on 4/17 jus to arrive on 5/25 and they said they dont have any double beds available/my 16 year old had to sleep in the bed with us /VERY UNCOMFORTABLE
Business response:
Dear Tamika, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Every member is committed to ensuring our guests have an excellent stay, but we regret this was not your experience. Please return; we hope to serve you and your family better on your future trips! Sincerely, Hotel Management
Disappointing Elevator was not working i had to take the stairs. AND NO BREAKFAST...You got to do better than that people are paying to stay at your hotel it is not free. I like the room,
Business response:
Dear Adly, Thank you for choosing us. It is nice to know you had a pleasant time here and liked the room. However, we are sorry for the disappointment caused by the breakfast choices that did not meet your taste. In response to your review, we will share your remarks with the team concerned. Also, we regret the elevator issues that you mentioned, which disturbed your stay. Our technical team is already working on the problems and will fix them soon. Our aim is to see happy guests. Please return on your next trip and stay wit... read more
Very noisy .. but the nicest staff It was so loud We heard slamming doors all night Stomping above us We couldn't sleep It was the worst ever The staff was the only thing we liked. They were the nicest ever
Business response:
Dear Carrie, Thank you for choosing us. We are glad you were pleased with our staff. However, we apologize for not being happy with the noise. Your feedback is important to us, and our front desk team is always available to help you. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely, Hotel Management
Worst sleep of my life The worst sleep I’ve ever gotten at a hotel. I don’t know how this is a mid-range hotel with the lowest possible quality of bedding ever. It would have been more comfortable to sleep in our car- this was horrible. Calling to get some sort of compensation. The attendant was sweet
Business response:
Dear Anastacia, Thank you for your comments regarding your time with us. We are sorry to learn about the inconvenience. Our front desk is always available to assist you and maximize your stay. Had we had the opportunity to resolve your problems while you were here, we would have been more than happy. Please return and allow us the opportunity to welcome you back the next time you visit the area. Sincerely, Hotel Management
Poor The shower curtain was too small so the floor get wet every time in use The tv did not work properly and the ac was not cold enough
Business response:
Dear Marlo, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the curtain issues that caused your room floor to get wet and the TV to not work perfectly. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. We wish you all the best with your travels. Sincerely, Hotel Management
The staff, location and overall facilities was adequate and in some instances very good. The caliber of some of the guest is rather sketchy and questionable. Had an incident whereby the adjacent room guest allowed their dog to roam the hallway unattended and the dog went to the bathroom in the hallway. Location and proximity to my work assignment
Business response:
Dear Salcines, Thank you for evaluating your recent stay with us. We are glad you loved our location and that we were ideally situated near everything you planned to see and do in Atlanta. However, we are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 424 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.