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Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor The noise The location
Business response:
Dear Leslie, We sincerely apologize for the noise issues you experienced during your stay, and we understand how disruptive that can be. Please know that we are addressing this concern and ensuring a more peaceful environment for our guests. On a positive note, we’re glad you found our location convenient. We appreciate your comments and hope to provide you with a better experience next time. Thank you for sharing your feedback. Sincerely, Hotel Management
Bad It had roaches and smelled Nothing
Business response:
Dear Javaris, We are very concerned about your experience and are genuinely sorry that we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
Bad When I booked on booking .com this motel was pet friendly with no mention of an extra charge for pets. When I arrived I was told there would be an extra $25.00 charge even though it was a certified support animal. The gal at the desk said it s on their website but I told her I booked thru booking .com and it wasn't listed there I even showed her but she said that was their policy I could take it or leave it so I left it.
Disappointing Na Dog hair in the room, left the room with dog hair on everything
Business response:
Dear Rachelle, We sincerely apologize for the cleanliness issues in your room. This is certainly not the standard we strive to maintain. Our team is committed to ensuring every guest enjoys a clean and comfortable environment. Please know that your feedback is invaluable. We will address this issue with our housekeeping to ensure that our rooms are thoroughly cleaned and inspected and meet the highest standards of cleanliness. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit... read more
Was happy to have somewhere to go to escape Hurricane Milton but I definitely wouldn’t stay here again if I had other op Rooms were not clean. Found a live roach in my room and daughter’s room. Massive hair ball under my daughter’s bed (the 1 year baby found that), an ink pen in my bed (the bed was made with pen in it). Check in was at 3 and the room wasn’t ready until 5:30. Tons of hair on the chair in the room. Had to clean the toilet seat myself cause it had stuff all on it. Beds were super hard and woke up several times ... read more
Business response:
Dear Cody, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your bed to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We will address these matters with our appropriate associat... read more
非常差 太多的地方需要改进了，太差了 如果你去住的房间微波炉还留着不知是哪位客人留下来的剩外卖，晚上空调机每次启动发岀怪叫声，冰箱也不定时的发出啪啪啪的声音，你认为你定的房间值吗？这能让人休息吗？只想对其他未来的客人说，不要浪费你的钱在这个酒店。
Business response:
Dear Anjin, We sincerely apologize for the condition of your room during your stay. We understand how unsettling it must have been and how this affected your comfort and ability to rest. We take your feedback seriously and will be addressing these concerns with our housekeeping and maintenance teams. We are committed to making the necessary improvements to ensure our rooms are thoroughly cleaned and the appliances are properly functioning to provide a pleasant stay for all our guests. Thank you again for your feedback, as it... read more
Roaches....and we paid $300+ night before Milton hit paying three times the normal nightly fee and Roaches Receptionist was excellent.
Business response:
Dear Ron, We sincerely apologize for the issues you experienced, especially during such a challenging time with Hurricane Milton. We understand how frustrating it can be to deal with such problems, especially when you expect a higher level of comfort during Hurricane Milton. Please know that we are taking the necessary steps to address the cleanliness concerns you raised with our housekeeping team to ensure our property is thoroughly cleaned and inspected to meet the high standards our guests deserve. On a positive note, we’... read more
I was not happy and me and my son came home sick because of the smell My room smelled like animals and the covers were not clean. I called to ask for new linen and they said I had to bring it downstairs and come and get new ones. The location was nice
Business response:
Dear Brown, We are glad that our convenient location is to your liking. However, we are deeply sorry for the disappointing experience you encountered during your recent stay. The issues you described are concerning and fall short of our usual standards. Please know that we take your feedback seriously, and this will be addressed with our team to prevent similar incidents in the future. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality... read more
Will never stay there again Location, value, breakfast and permanent residents hanging out around front door, amenities and staff Nothing
Business response:
Dear Eduardo, We regret that our hotel did not align with your expectations, particularly concerning overall value, amenities, and services. Please be assured that we take your concerns seriously and are committed to addressing them with our team to focus on enhancing amenity and service offerings tailored to meet the needs of our guests. We are dedicated to delivering exceptional hospitality and ensuring that every guest enjoys a welcoming and satisfying stay. We would like the opportunity to serve you better in the future ... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 441 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.