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Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THIS WAS THE MOST UNORGANIZED HORRIBLE EXPERIENCE I'VE EVER HAD WITH AN OVERNIGHT STAY! BOOKING.COM APPARANTLY OVER BOOKED OUR ROOM AND THE HOTEL WASNT VERTY ACCOMMODATING WITH SOLVING THE ISSUE THEY BLAMMED BOOKING.COM FOR NOT NOTIFING US THAT THE ROOM WAS NOT AVALABLE THEN THE ROOM WE WERE PUT IN THE AC WAS INOP BUT GOT PUT INTO ANOTHER ROOM THAT WAS CLEARLY AVAILABLE AND READY @ 1AM BUT THEY WERE SOLD OUT WILL NEVER STAY HERE AGAIN AND REALLY EXPECT MY MONEY BACK......
Business response:
Dear Andrew, Thank you for reviewing our hotel. We are deeply sorry for the issue with your reservation and how it was handled. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. ... read more
It was awful. Cream or milk for the coffee was missing. The floor in the room was sticky. On the floor above us, there was a party going on until 4 AM. The light in the bathroom around the mirror was so bright you needed to wear sunglasses. Nothing
Business response:
Dear MONICA, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. Cleanliness is a top priority for all our employees, and we do not take this issue lightly. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every gu... read more
Turned away. Being turned away, after securing a room thru Booking.com. The price was reasonable, but apon arrival we were told they wouldn't give us a room because we were on their no stay/rent list. No one could give me a reason for this. A couple hours later I received a call from them asking if we were planning to stay with them. I reminded the lady that they had turned us away. The next morning I found a charge for the room on my CC so I called them and it was removed. This still frustrates me as I have no idea why this... read more
Business response:
Dear Clemons, We sincerely apologize for the inconvenience you experienced during your recent attempt to stay with us. We understand how frustrating it must have been to be turned away without a clear explanation. Rest assured, we take such matters seriously and will investigate the issue internally to prevent recurrence. We appreciate your patience and understanding in this matter. We're glad to hear that our staff assisted you with the refund process and that you found our lobby clean. Should you reconsider staying with us... read more
Our room was great but the bed and floor was horrible BED WAS EXTREMELY UNCOMFORTABLE!! Floor was dirty Easy check in and check out Size of the room
Business response:
Dear Christopher, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the cleanliness issues in your room. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our easy check-in and check out and spacious room, please stay with us again so we can provide you with a more satisfying experience. Sincerely, Hotel Management
would never stay here again ants in bugs everywhere. Hearing the GM talk about everyone is not a good look for business he’s needs to do better the lady from FLA was a sweetheart
Business response:
Dear Tina, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team was always available to help you; it is good to know. Please stay with us another time so we can... read more
quiet and nice location needs better housekeeping my first room wasn’t clean at all it was urine all around the toilet I the bathroom hair in the shower and sheets had not been changed location and amenities
Business response:
Dear Lanisha, Thank you for sharing your feedback about your recent stay. We appreciate your positive comments on the quiet and nice location. However, we sincerely apologize for the lapse in housekeeping standards you encountered in your first room. Such oversights are not reflective of our commitment to cleanliness. Your concerns have been shared with our housekeeping team for immediate improvement. We value your input and hope to provide you with a much-improved experience in the future. Sincerely, Hotel Management
The worst hotel experience of my life. Staffing was horrible. We got locked out of our room and we walked the entire campus for over an hour at 2 in the morning. There was a note on the front desk saying “currently helping a customer” when in fact the man working was in the back sleeping the whole time. This was absolutely unacceptable and we were up for hours until he finally came out after we had been yelling at the top of our lungs for him to wake up. When he got up he started pretending he couldn’t hear us and whistling ... read more
Business response:
Dear Joseph, Please accept our apologies for the disappointing incident you went through, as this is far from what we want our guests to experience. Our ultimate goal is to provide courteous and authentic friendly service to our guests; however, we regret that our front desk team failed to provide the excellent service we strive for daily. Please be assured we will review this incident with our team to determine what went wrong and take appropriate action where necessary. Thank you for bringing this to our attention, and we ... read more
Bad
Poor Room wasn’t that clean. Hair all over the room. Didn’t smell fresh. Wasn’t impressed. First of all the elevator didn’t work so I had to lug my bags up to the 2nd floor. I checked in at 1 am Sunday morning due to my plane being delayed and then no rental cars, but despite all that I was charged 250 for the room for the previous night. Then 200 for the next night.
Business response:
Dear Jimmie, Thank you for posting a review of your recent stay. We are genuinely sorry for the issues with the elevator and the cleanliness of your room. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and keeping a clean suite is our top priority, and we will pass along this feedback. We regret the delay of your flight and your disappointment with being unable to discount any less. Thank you for being so patient; we will share your feedback with our team. We hope you will c... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 424 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.