Extended Stay America Suites - Atlanta - McDonough

Business response:

Dear natasha, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would be glad to offer you the hospitality you deserve during your visit. Sincerely, Hotel Management 

Business response:

Dear Tamiko, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize if any of our associates did not show this to you during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you ... read more

Business response:

Dear A’Niya, Thank you for your feedback regarding your recent stay with us. We're glad your room was clean and met your expectations for a pleasant stay. However, we apologize if the noise from housekeeping during the morning hours disrupted your stay. We appreciate you bringing this to our attention and will work on implementing measures to minimize noise levels. Thank you for choosing us, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Carmella, Thank you for your review of our hotel. We always appreciate knowing where we can improve, as our goal is to provide the best experience possible for every guest. While we are pleased to know you appreciate the convenience of our location, we extend our humble apologies for not meeting all of your expectations. We will share your feedback with our team, and we hope you will consider a return visit so we can provide you with your desired stay. Safe travels! Sincerely, Hotel Management 

Business response:

Dear Leslie, We sincerely apologize for the noise issues you experienced during your stay, and we understand how disruptive that can be. Please know that we are addressing this concern and ensuring a more peaceful environment for our guests. On a positive note, we’re glad you found our location convenient. We appreciate your comments and hope to provide you with a better experience next time. Thank you for sharing your feedback. Sincerely, Hotel Management 

Business response:

Dear Javaris, We are very concerned about your experience and are genuinely sorry that we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management