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Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great, but the staff was nice. The breakfast was stale muffins and coffee. Our room had roaches, although the staff offered to switch our room it makes for an uncomfortable stay when your concerned about bugs. The staff was sweet and communicative.
Business response:
Dear Kayla, We sincerely apologize for any inconvenience you experienced during your visit. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. Our pest control provider regularly services our hotel to maintain our high standards. We are also sorry you were disappointed with the breakfast items. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guest... read more
Bad There was roaches in the room
Business response:
Dear Toni, Thank you for bringing this matter to our attention. We sincerely apologize for your experience during your stay. Cleanliness and comfort are extremely important, and your feedback is being taken seriously. Our team will conduct a thorough inspection and take the necessary steps to address this issue. We hope you will consider staying with us again under improved conditions. Sincerely, Hotel Management
I’ve stayed at a couple of Extended Stay Suites and loved them but this one was very disappointing. Our bathroom shower Some of the customer service, how the bathroom wasn’t clean, and smell of the hotel. Location.
Business response:
Dear Butts, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon. Sincerely, Hotel Management
Worst Hotel Ever I made this reservation back in February from a king room..the reservation said that if I didn't cancel by the 7th of September I would be billed for the first night. I was ok with this as we were planning on going to the races that weekend..The hotel guy [ Jamiel] said he called at 2:30 to confirm if I was coming and only gave me 30 minutes to let him know. Not sure why he would think I wasn't coming since check wasn't until 3pm..we arrived at 3:12pm to find out our room was given to someone else. He found ... read more
Business response:
Dear Janis, Thank you for choosing us and sharing your review. We are sorry for not meeting your expectations with the initial impression. We regret the concerns you had and thank you for bringing this to our attention. We are also disheartened to hear about the service issues you encountered during check-in, and we hope you will accept our sincere apology. This is not the usual feedback we receive about our staff and their service. We take great pride in welcoming our guests to their home away from home and ensuring that th... read more
Never Again! I booked a 2 queen bed room. When I got to the room there was 1 queen bed and a tiny chair. I called the front desk and was told they were sold out of double rooms. They did not tell me this at the desk when I checked in. I had 3 people and 1 bed and a bad chair. They told me too bad. Everything for a 30 mile radius was sold out due to race weekend. The TV had no signal and had to get someone to come fix that. When asked about a blanket and pillow for the chair I was told they would send it up. 6 hours later I g... read more
Business response:
DearLynn,Thank you for being our guest during the race weekend and appreciating our clean room. However, please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Our front desk team can be helpful in improving your stay. In response to your reviews, ... read more
Fair No breakfast, Ice machine was out of order The location
Business response:
Dear Greta, Thank you for acknowledging the convenience of our location. We regret to hear about the issues you experienced with the breakfast and the ice machine. We strive to provide a comfortable stay and are disappointed that we fell short in these areas. Your feedback is important, and we will address these concerns with our team to make necessary improvements. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
Smelly. Nothing to want to make me come back. 4th floor smelled like urine, tried to enjoy a shower and the water flooded the floor into the entrance of the room. The water slipped under the closed bathroom door. Poor design flaw. Prostitution and plenty of creeps hanging in halls. My husband and I caught one guy listening to people’s rooms.
Business response:
Dear Jatavia,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. We never promote any illegal activities in ... read more
Bad i reserved my room on 4/17 jus to arrive on 5/25 and they said they dont have any double beds available/my 16 year old had to sleep in the bed with us /VERY UNCOMFORTABLE
Business response:
Dear Tamika, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Every member is committed to ensuring our guests have an excellent stay, but we regret this was not your experience. Please return; we hope to serve you and your family better on your future trips! Sincerely, Hotel Management
Disappointing Elevator was not working i had to take the stairs. AND NO BREAKFAST...You got to do better than that people are paying to stay at your hotel it is not free. I like the room,
Business response:
Dear Adly, Thank you for choosing us. It is nice to know you had a pleasant time here and liked the room. However, we are sorry for the disappointment caused by the breakfast choices that did not meet your taste. In response to your review, we will share your remarks with the team concerned. Also, we regret the elevator issues that you mentioned, which disturbed your stay. Our technical team is already working on the problems and will fix them soon. Our aim is to see happy guests. Please return on your next trip and stay wit... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 441 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.