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Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly. Nothing to want to make me come back. 4th floor smelled like urine, tried to enjoy a shower and the water flooded the floor into the entrance of the room. The water slipped under the closed bathroom door. Poor design flaw. Prostitution and plenty of creeps hanging in halls. My husband and I caught one guy listening to people’s rooms.
Business response:
Dear Jatavia,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. We never promote any illegal activities in ... read more
Bad i reserved my room on 4/17 jus to arrive on 5/25 and they said they dont have any double beds available/my 16 year old had to sleep in the bed with us /VERY UNCOMFORTABLE
Business response:
Dear Tamika, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Every member is committed to ensuring our guests have an excellent stay, but we regret this was not your experience. Please return; we hope to serve you and your family better on your future trips! Sincerely, Hotel Management
Disappointing Elevator was not working i had to take the stairs. AND NO BREAKFAST...You got to do better than that people are paying to stay at your hotel it is not free. I like the room,
Business response:
Dear Adly, Thank you for choosing us. It is nice to know you had a pleasant time here and liked the room. However, we are sorry for the disappointment caused by the breakfast choices that did not meet your taste. In response to your review, we will share your remarks with the team concerned. Also, we regret the elevator issues that you mentioned, which disturbed your stay. Our technical team is already working on the problems and will fix them soon. Our aim is to see happy guests. Please return on your next trip and stay wit... read more
Very noisy .. but the nicest staff It was so loud We heard slamming doors all night Stomping above us We couldn't sleep It was the worst ever The staff was the only thing we liked. They were the nicest ever
Business response:
Dear Carrie, Thank you for choosing us. We are glad you were pleased with our staff. However, we apologize for not being happy with the noise. Your feedback is important to us, and our front desk team is always available to help you. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely, Hotel Management
Worst sleep of my life The worst sleep I’ve ever gotten at a hotel. I don’t know how this is a mid-range hotel with the lowest possible quality of bedding ever. It would have been more comfortable to sleep in our car- this was horrible. Calling to get some sort of compensation. The attendant was sweet
Business response:
Dear Anastacia, Thank you for your comments regarding your time with us. We are sorry to learn about the inconvenience. Our front desk is always available to assist you and maximize your stay. Had we had the opportunity to resolve your problems while you were here, we would have been more than happy. Please return and allow us the opportunity to welcome you back the next time you visit the area. Sincerely, Hotel Management
Poor The shower curtain was too small so the floor get wet every time in use The tv did not work properly and the ac was not cold enough
Business response:
Dear Marlo, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the curtain issues that caused your room floor to get wet and the TV to not work perfectly. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. We wish you all the best with your travels. Sincerely, Hotel Management
The staff, location and overall facilities was adequate and in some instances very good. The caliber of some of the guest is rather sketchy and questionable. Had an incident whereby the adjacent room guest allowed their dog to roam the hallway unattended and the dog went to the bathroom in the hallway. Location and proximity to my work assignment
Business response:
Dear Salcines, Thank you for evaluating your recent stay with us. We are glad you loved our location and that we were ideally situated near everything you planned to see and do in Atlanta. However, we are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
THIS WAS THE MOST UNORGANIZED HORRIBLE EXPERIENCE I'VE EVER HAD WITH AN OVERNIGHT STAY! BOOKING.COM APPARANTLY OVER BOOKED OUR ROOM AND THE HOTEL WASNT VERTY ACCOMMODATING WITH SOLVING THE ISSUE THEY BLAMMED BOOKING.COM FOR NOT NOTIFING US THAT THE ROOM WAS NOT AVALABLE THEN THE ROOM WE WERE PUT IN THE AC WAS INOP BUT GOT PUT INTO ANOTHER ROOM THAT WAS CLEARLY AVAILABLE AND READY @ 1AM BUT THEY WERE SOLD OUT WILL NEVER STAY HERE AGAIN AND REALLY EXPECT MY MONEY BACK......
Business response:
Dear Andrew, Thank you for reviewing our hotel. We are deeply sorry for the issue with your reservation and how it was handled. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. ... read more
It was awful. Cream or milk for the coffee was missing. The floor in the room was sticky. On the floor above us, there was a party going on until 4 AM. The light in the bathroom around the mirror was so bright you needed to wear sunglasses. Nothing
Business response:
Dear MONICA, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. Cleanliness is a top priority for all our employees, and we do not take this issue lightly. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every gu... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 446 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.