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Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very noisy .. but the nicest staff It was so loud We heard slamming doors all night Stomping above us We couldn't sleep It was the worst ever The staff was the only thing we liked. They were the nicest ever
Business response:
Dear Carrie, Thank you for choosing us. We are glad you were pleased with our staff. However, we apologize for not being happy with the noise. Your feedback is important to us, and our front desk team is always available to help you. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely, Hotel Management
Worst sleep of my life The worst sleep I’ve ever gotten at a hotel. I don’t know how this is a mid-range hotel with the lowest possible quality of bedding ever. It would have been more comfortable to sleep in our car- this was horrible. Calling to get some sort of compensation. The attendant was sweet
Business response:
Dear Anastacia, Thank you for your comments regarding your time with us. We are sorry to learn about the inconvenience. Our front desk is always available to assist you and maximize your stay. Had we had the opportunity to resolve your problems while you were here, we would have been more than happy. Please return and allow us the opportunity to welcome you back the next time you visit the area. Sincerely, Hotel Management
Poor The shower curtain was too small so the floor get wet every time in use The tv did not work properly and the ac was not cold enough
Business response:
Dear Marlo, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the curtain issues that caused your room floor to get wet and the TV to not work perfectly. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. We wish you all the best with your travels. Sincerely, Hotel Management
The staff, location and overall facilities was adequate and in some instances very good. The caliber of some of the guest is rather sketchy and questionable. Had an incident whereby the adjacent room guest allowed their dog to roam the hallway unattended and the dog went to the bathroom in the hallway. Location and proximity to my work assignment
Business response:
Dear Salcines, Thank you for evaluating your recent stay with us. We are glad you loved our location and that we were ideally situated near everything you planned to see and do in Atlanta. However, we are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
THIS WAS THE MOST UNORGANIZED HORRIBLE EXPERIENCE I'VE EVER HAD WITH AN OVERNIGHT STAY! BOOKING.COM APPARANTLY OVER BOOKED OUR ROOM AND THE HOTEL WASNT VERTY ACCOMMODATING WITH SOLVING THE ISSUE THEY BLAMMED BOOKING.COM FOR NOT NOTIFING US THAT THE ROOM WAS NOT AVALABLE THEN THE ROOM WE WERE PUT IN THE AC WAS INOP BUT GOT PUT INTO ANOTHER ROOM THAT WAS CLEARLY AVAILABLE AND READY @ 1AM BUT THEY WERE SOLD OUT WILL NEVER STAY HERE AGAIN AND REALLY EXPECT MY MONEY BACK......
Business response:
Dear Andrew, Thank you for reviewing our hotel. We are deeply sorry for the issue with your reservation and how it was handled. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. ... read more
It was awful. Cream or milk for the coffee was missing. The floor in the room was sticky. On the floor above us, there was a party going on until 4 AM. The light in the bathroom around the mirror was so bright you needed to wear sunglasses. Nothing
Business response:
Dear MONICA, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. Cleanliness is a top priority for all our employees, and we do not take this issue lightly. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every gu... read more
Turned away. Being turned away, after securing a room thru Booking.com. The price was reasonable, but apon arrival we were told they wouldn't give us a room because we were on their no stay/rent list. No one could give me a reason for this. A couple hours later I received a call from them asking if we were planning to stay with them. I reminded the lady that they had turned us away. The next morning I found a charge for the room on my CC so I called them and it was removed. This still frustrates me as I have no idea why this... read more
Business response:
Dear Clemons, We sincerely apologize for the inconvenience you experienced during your recent attempt to stay with us. We understand how frustrating it must have been to be turned away without a clear explanation. Rest assured, we take such matters seriously and will investigate the issue internally to prevent recurrence. We appreciate your patience and understanding in this matter. We're glad to hear that our staff assisted you with the refund process and that you found our lobby clean. Should you reconsider staying with us... read more
Our room was great but the bed and floor was horrible BED WAS EXTREMELY UNCOMFORTABLE!! Floor was dirty Easy check in and check out Size of the room
Business response:
Dear Christopher, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the cleanliness issues in your room. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our easy check-in and check out and spacious room, please stay with us again so we can provide you with a more satisfying experience. Sincerely, Hotel Management
would never stay here again ants in bugs everywhere. Hearing the GM talk about everyone is not a good look for business he’s needs to do better the lady from FLA was a sweetheart
Business response:
Dear Tina, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team was always available to help you; it is good to know. Please stay with us another time so we can... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 441 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.