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Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was happy to have somewhere to go to escape Hurricane Milton but I definitely wouldn’t stay here again if I had other op Rooms were not clean. Found a live roach in my room and daughter’s room. Massive hair ball under my daughter’s bed (the 1 year baby found that), an ink pen in my bed (the bed was made with pen in it). Check in was at 3 and the room wasn’t ready until 5:30. Tons of hair on the chair in the room. Had to clean the toilet seat myself cause it had stuff all on it. Beds were super hard and woke up several times ... read more
Business response:
Dear Cody, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your bed to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We will address these matters with our appropriate associat... read more
非常差 太多的地方需要改进了，太差了 如果你去住的房间微波炉还留着不知是哪位客人留下来的剩外卖，晚上空调机每次启动发岀怪叫声，冰箱也不定时的发出啪啪啪的声音，你认为你定的房间值吗？这能让人休息吗？只想对其他未来的客人说，不要浪费你的钱在这个酒店。
Business response:
Dear Anjin, We sincerely apologize for the condition of your room during your stay. We understand how unsettling it must have been and how this affected your comfort and ability to rest. We take your feedback seriously and will be addressing these concerns with our housekeeping and maintenance teams. We are committed to making the necessary improvements to ensure our rooms are thoroughly cleaned and the appliances are properly functioning to provide a pleasant stay for all our guests. Thank you again for your feedback, as it... read more
Roaches....and we paid $300+ night before Milton hit paying three times the normal nightly fee and Roaches Receptionist was excellent.
Business response:
Dear Ron, We sincerely apologize for the issues you experienced, especially during such a challenging time with Hurricane Milton. We understand how frustrating it can be to deal with such problems, especially when you expect a higher level of comfort during Hurricane Milton. Please know that we are taking the necessary steps to address the cleanliness concerns you raised with our housekeeping team to ensure our property is thoroughly cleaned and inspected to meet the high standards our guests deserve. On a positive note, we’... read more
I was not happy and me and my son came home sick because of the smell My room smelled like animals and the covers were not clean. I called to ask for new linen and they said I had to bring it downstairs and come and get new ones. The location was nice
Business response:
Dear Brown, We are glad that our convenient location is to your liking. However, we are deeply sorry for the disappointing experience you encountered during your recent stay. The issues you described are concerning and fall short of our usual standards. Please know that we take your feedback seriously, and this will be addressed with our team to prevent similar incidents in the future. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality... read more
Will never stay there again Location, value, breakfast and permanent residents hanging out around front door, amenities and staff Nothing
Business response:
Dear Eduardo, We regret that our hotel did not align with your expectations, particularly concerning overall value, amenities, and services. Please be assured that we take your concerns seriously and are committed to addressing them with our team to focus on enhancing amenity and service offerings tailored to meet the needs of our guests. We are dedicated to delivering exceptional hospitality and ensuring that every guest enjoys a welcoming and satisfying stay. We would like the opportunity to serve you better in the future ... read more
Not great, but the staff was nice. The breakfast was stale muffins and coffee. Our room had roaches, although the staff offered to switch our room it makes for an uncomfortable stay when your concerned about bugs. The staff was sweet and communicative.
Business response:
Dear Kayla, We sincerely apologize for any inconvenience you experienced during your visit. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. Our pest control provider regularly services our hotel to maintain our high standards. We are also sorry you were disappointed with the breakfast items. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guest... read more
Bad There was roaches in the room
Business response:
Dear Toni, Thank you for bringing this matter to our attention. We sincerely apologize for your experience during your stay. Cleanliness and comfort are extremely important, and your feedback is being taken seriously. Our team will conduct a thorough inspection and take the necessary steps to address this issue. We hope you will consider staying with us again under improved conditions. Sincerely, Hotel Management
I’ve stayed at a couple of Extended Stay Suites and loved them but this one was very disappointing. Our bathroom shower Some of the customer service, how the bathroom wasn’t clean, and smell of the hotel. Location.
Business response:
Dear Butts, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon. Sincerely, Hotel Management
Worst Hotel Ever I made this reservation back in February from a king room..the reservation said that if I didn't cancel by the 7th of September I would be billed for the first night. I was ok with this as we were planning on going to the races that weekend..The hotel guy [ Jamiel] said he called at 2:30 to confirm if I was coming and only gave me 30 minutes to let him know. Not sure why he would think I wasn't coming since check wasn't until 3pm..we arrived at 3:12pm to find out our room was given to someone else. He found ... read more
Business response:
Dear Janis, Thank you for choosing us and sharing your review. We are sorry for not meeting your expectations with the initial impression. We regret the concerns you had and thank you for bringing this to our attention. We are also disheartened to hear about the service issues you encountered during check-in, and we hope you will accept our sincere apology. This is not the usual feedback we receive about our staff and their service. We take great pride in welcoming our guests to their home away from home and ensuring that th... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 424 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.