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Extended Stay America Suites - Atlanta - McDonough
- Hotels
- McDonough, GA
About this business
Location details
230 Avalon Court, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad I was in room 322 and I did not get any sleep at all the people that was on the next floor over us was making noise all night long so the next morning I went to the front desk to complain about it and they said that they would let the manager know so later when i got back from eating breakfast I stop by the front desk again and asked a different person about switching rooms and they said that they would talk to the manager this was the second time then she asked me if I wanted the manager to go and talk with them i said ... read more
Business response:
Dear Troy, We sincerely apologize for the noise disturbances and the inconvenience you faced with your room change request. Guest comfort is very important to us, and we regret that our team did not resolve this matter to your satisfaction. Your comments have been shared with our front desk and management teams to improve how such situations are handled in the future. We truly value your input and hope to provide you with a better experience in your next stay. Sincerely, Hotel Management
Fair The roach and spider that greeted me in the morning and the uncomfortable bed and pillows. At first, it was a pleasant surprise.
Business response:
Dear Stephanie, We sincerely apologize for the issues you encountered during your stay, including the presence of pests and the discomfort with the bed and pillows. This is not the experience we strive to provide, and we have shared your comments with our housekeeping and pest control teams to address these concerns immediately. Your feedback is important in helping us improve, and we truly appreciate your honesty. We hope to welcome you back for a much-improved stay. Sincerely, Hotel Management
Place is a joke They say the breakfast is free that's not true you're charged and we booked a room months in advance only to be called 4 hours before our booking and told that they double booked and the first one here gets the room wtf Idk the room's looked big
Business response:
Dear natasha, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would be glad to offer you the hospitality you deserve during your visit. Sincerely, Hotel Management
Fair
Fair The person who checked us in was very rude.
Business response:
Dear Tamiko, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize if any of our associates did not show this to you during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you ... read more
Fair
Fair The staff was very loud while cleaning out other rooms in the morning. It was mostly clean.
Business response:
Dear A’Niya, Thank you for your feedback regarding your recent stay with us. We're glad your room was clean and met your expectations for a pleasant stay. However, we apologize if the noise from housekeeping during the morning hours disrupted your stay. We appreciate you bringing this to our attention and will work on implementing measures to minimize noise levels. Thank you for choosing us, and we hope to welcome you back soon. Sincerely, Hotel Management
Bad
Disappointing The bed was lumpy and uncomfortable and the breakfast was almost non-existent It was convenient
Business response:
Dear Carmella, Thank you for your review of our hotel. We always appreciate knowing where we can improve, as our goal is to provide the best experience possible for every guest. While we are pleased to know you appreciate the convenience of our location, we extend our humble apologies for not meeting all of your expectations. We will share your feedback with our team, and we hope you will consider a return visit so we can provide you with your desired stay. Safe travels! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - McDonough
How is Extended Stay America Suites - Atlanta - McDonough rated?
Extended Stay America Suites - Atlanta - McDonough has a 3.8 star rating with 441 reviews.
When is Extended Stay America Suites - Atlanta - McDonough open?
Extended Stay America Suites - Atlanta - McDonough is open now. It will close tomorrow at 12:00 a.m.