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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Housekeeper was not very well hallway, nasty people drop trash and no one picked it up. The hallway stink, dog crap 💩 everywhere. Seen a few drug transactions.
A lot of bugs.
Business response:
Dear Guest, We are sorry for the disturbances you reported and assure you that we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
I would love to let Extended Stay Corp to go around and check out all their properties. This property was terrible. The door to my room clearly looked like it had been kicked in and a crow bar used to open it. There was a very old stale smell in both the hallways and the room itself. The floors were filthy, so much so I had to clean them myself. It just had a very surface looking clean done but once you got up close it was not clean at all. I don’t feel safe either since my door looked the way it did and I got a late night k... read more
Business response:
Dear Cola, We are deeply concerned to hear about the condition of your room, the cleanliness issues, and the unsettling experience with your door and late-night disturbance. Please accept our sincere apologies, as this is not reflective of the standards we strive to provide. Your comments have been shared with our management team for immediate attention. Guest safety and comfort remain our top priorities. We truly regret your disappointment and would welcome you back in the future to provide a far better experience. Sincerel... read more
The property needs a serious renovation! Great location however it’s just dusty! The bathroom was not clean upon check in which of course forced me to clean everything! The floor had NEVER been cleaned. The pullout was “ itchy” and the bed was lumpy.
Business response:
Dear Selina, We are truly sorry for the cleanliness concerns and comfort issues you encountered during your stay. Your feedback about dust, bathroom condition, flooring, and bedding has been shared with our housekeeping and maintenance teams to address immediately. Providing a clean and comfortable environment is our top priority, and we regret that we fell short in your case. We appreciate your comments and will use them to improve. We look forward to welcoming you back. Sincerely, Hotel Management
Unclean! I had to get my money back and checked out immediately right after checking in! The tub wasn’t clean and I saw roaches.
Didn’t fill clean
Hot mess The condition of the overall property was horrible. So bad that I left 2 days early. Someone stole the TV out of one of the rooms. Bugs and stains everywhere. The check-in was a mess. I had to wait in my vehicle for 45 min to check in.
Didn’t meet expectations The hotel is dated and need of some basic maintenance and painting. Mattress was old and sagging in the middle. It did not feel clean. I was disappointed as I’ve experienced the brand in much better terms. It was quite the let down
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.