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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is not a place to enjoy vacation. It is like an apartment building. There are kids playing and alot of hanging outside. However, the staff is very nice and the people staying there are very nice. Personally the place was not clean and I was traveling with children. I would not stay again but if you have no choice due to limited funds it is ok.
Business response:
Dear Guest, Thank you for sharing your feedback about your stay with us. Our property is designed more like an apartment building, catering to guests seeking an affordable place to stay. We apologize for the cleanliness issues you experienced, and we'll take your feedback seriously to improve our housekeeping services. On the positive side, we are glad to hear that our staff were friendly. We'll continue to strive to improve and hope you'll consider staying with us again. Sincerely, Hotel Management
Horrible stay The door was broken and the room was roach infested
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us next time you're in the area so we can demonstrate our commitment to exceptional hospitality. Sincerely, Hotel Management
DO NOT STAY HERE! This place felt unsafe. There were residents just sitting outside and children running around. The hallways smelled. The door the the room did not close all the way. The fridge looked like it had been shot with a BB gun. The floor was extremely sticky. The room smelled. The bathroom was dirty the shower leaked. This was traumatic. We did not stay.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering this a rare incident, we hope to have another occasion to host you and provide you with ... read more
I’ve stayed at other Extended Stays and this was the worst by far. I texted my wife that this may be one of the worst hotel/motel stays. Hotel area was not safe and folks wandering all hours of the night. Hallways were not clean, had a lot of litter, and smelled. Rooms was not clean at all. I walked around in slippers to avoid the stickiness on the floor and. Room had a smoke smell even thought it was a non-smoking room. Breakfast was a grab a cup of coffee and plastic-wrapped muffin to go. They don’t open up their dining ar... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
Stayed for 4 days, confirmed breakfast and there was none for any of the days, just coffee and not even milk or creamer. Bathtub water was not flowing out. No lights in the kitchen, complained and they said they are putting a work order. Later when asked, they started asking me question about who in the front desk did the work order, how did he look, short or tall, Grey or Black, etc, etc.
Business response:
Dear Guest, We apologize for the issues you experienced during your stay. Providing the best customer service and seamless hotel experience to all guests is always our priority. We regret that our breakfast choices did not meet your expectations. Further, we will investigate the bathtub drainage issue with our maintenance team and ensure it's fixed. Additionally, we understand your discomfort regarding the kitchen lights and are taking steps to rectify the problem. Thank you for your feedback, and we hope to welcome you back... read more
The door to the room wouldn't close completely and you could see through to the hallway. The bathroom frequently smelled of cigarettes. I think the people below had a connected ventilation. I stuffed a towel under the bathroom door to keep the smell in just that area. The bedroom needed a lamp or another light the only light source was in a corner so half the room was just dark. But i dud like the room layout with the separated kithcen and living room area
Business response:
Dear Guest, We are sorry about the issues you experienced with your room. We will address the door’s closure issue immediately for safety and security. Regarding the cigarette smell in the bathroom, we'll investigate the problem as smoking is not allowed on the hotel premises. Further, we regret the inadequate lighting in the room and will ensure to improve this on a priority basis. Thank you for your feedback; we'll use it to improve our facilities. On a positive note, we're glad you liked the room layout with the separate ... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.