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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Wanda, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Make Another Choice The area was nice but the environment wasn’t. People were hanging all out like it was a neighborhood party, the garage was overflowing in the hallway, the carpet was dirty and smelled of smoke, kids were running all through the building and parking lot, and the furniture was very warn and smelled of smoke. I made sure to take pictures. They had the nerve to have a pull in spray going in the hallway to try and help. The only reason why I didn’t ask for another room is because it could’ve been worse and I w... read more
Business response:
Dear Gena, Thank you for taking the time to share your feedback. We apologize that your stay did not meet your expectations. While we’re glad you found the surrounding area to your liking, we regret that the hotel environment did not meet the same high standards. The issues you described are unacceptable and far below the standards we strive to maintain. We are actively reviewing our housekeeping, maintenance, and security protocols to address these concerns and ensure a more peaceful and hygienic environment for all guests.... read more
Had a fire in the building and the firemen needed entry (30 days ago) so they busted the door down to our room, and evidence shows that (front desk clerk warned us beforehand). Ac doesnt work.
Business response:
Dear Naomi, Thank you for bringing this to our attention. We regret the disruption caused by the emergency situation and understand how unsettling it must have been. We apologize for any inconvenience you experienced, including issues with the air conditioning. Ensuring guest comfort and safety is our top priority, and your feedback will be shared with our team for improvements. We appreciate your understanding during this challenging event and hope to have the chance to provide a more comfortable experience in the future. S... read more
Multiple groups of people standing outside the various doors smoking weed. No parking near the entrance. Felt very uncomfortable.
Business response:
Dear Sherman, Thank you for bringing this to our attention. We sincerely regret that these concerns impacted your experience. Providing a comfortable and safe environment for our guests is our top priority, and we take reports like this seriously. Please be assured that we will address these issues promptly with our team to ensure a more secure and welcoming atmosphere. We appreciate your feedback, as it helps us improve our services and guest experience. We hope to have the opportunity to welcome you again and provide you w... read more
The room had a musty smell to it, the carpet was sticky with an obvious film, and the couch didn't look safe to sit on (I used a blanket before sitting on the couch). The kitchenette and refrigerator was clean.
Business response:
Dear Dana, Thank you for sharing your feedback with us. We sincerely regret that aspects of your stay did not meet expectations, particularly the condition of your room. Providing a clean and comfortable environment is our top priority, and we take concerns like yours very seriously. Please be assured that we will address this matter with our housekeeping team to ensure that future stays meet our high standards. We truly appreciate your input, as it helps us improve. On a positive note, we're glad to hear that the kitchenett... read more
There was smoking all around my room. Clearly there were residents who lived there.
Business response:
Dear Scott, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property. We appreciate you letting us know so we can address the issue appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve. Sincerely, Hotel Management
This place is an aged building in desperate need of maintenance and a few upgrades. Security at entrance is disconnected and hangs loosely by the door. Carpet on the first step to second floor hangs in shreds. Hazard. Door to our unit has bent hinges and a malfunctioning locking mechanism. Ice machine is disconnected. Tenants toss empty beverage containers, snack bags and refuse on the ground in front of building’s door. I spent an afternoon cleaning our unit Bathroom seemed untouched in quite some time. Dirt from hands soil... read more
Business response:
Dear Elayne, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. On the positive side, it is good to know our location was convenient to shopping and restaurants. We h... read more
The wash room was falling apart and terrible experience
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us next time you're in the area so we can demonstrate our commitment to exceptional hospitality. Sincerely, Hotel Management
I had roaches and rat poop in the room smoke and feet smell . It was so bad I actually left early
Business response:
Dear Guest, Thank you for your feedback. Please be aware that we have strict quality control standards in place to prevent situations like yours from occurring. We understand that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so that guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of im... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.