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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a dive. I would never stay here again.
Business response:
Dear Guest, We’re sorry to hear that your stay didn’t meet expectations. This is certainly not the experience we aim to provide, and we understand your frustration. We take your feedback seriously and will address the issues with our team. Your comfort is important to us, and we hope to have the chance to improve your experience in the future. Sincerely, Hotel Management
Horrible We stayed for 2 days and there was no A/C in our room. We kept reporting and nothing was done. My wife is pregnant and have asthma and they just didnt care. We tried auto and on neither one worked
Business response:
Dear Guest, Your experience is certainly not the standard we strive to uphold. Please accept our sincere apology for the issues you encountered with the air conditioning in your room and the lack of response from our staff. We understand how frustrating it must have been and are grateful for your patience. Our goal has always been to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We will be sure to review these concerns with our associates, as we are ... read more
They gave my reservation away. But they called me 6 hours before i checked in to let me know there was a $100 deposit. My question is why didn't they know they weren't going to have rooms for that evening. I spent 3 hours trying to get another room through expedia. Overall terrible experience.
Business response:
Dear Guest, We extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion this does occur, we honor all reservations to the best of our ability. Thank you for your valuable feedback and, most importantly, your patience. Please give us another opportunity in the future.Sincerely,Hotel Management
Worst hotel I have ever been to. The room I booked was not set aside for me. The room was filthy. There was fresh BLOOD on the bed pillows in the room they gave me. I needed to vacuum the dirt and crumbs from the sofa sleeper. The door lock was wobbly. No coffee pot available, no glasses or cups, no extra pillows available to replace the bloody pillows we found saw in he room. No food in the main office in morning. Missing curtains, dirty floors not cleaned.
Business response:
Dear Guest,Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. The cleanliness, room conditions, and the lack of necessities you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management
Disappointing Stay - This is NOT a Hotel! My recent experience at what was advertised as a hotel was incredibly misleading and frankly, quite unpleasant. To call this place a "hotel" is a significant misrepresentation. It felt much more like a poorly managed apartment building with transient occupants. Beyond the unacceptable cleanliness, the noise level was a major disturbance. We could hear everything happening in the adjacent rooms, from loud conversations to general commotion. This is not a hotel experience. It's a noisy... read more
Business response:
Dear Guest,Thank you for sharing your feedback. We are sorry to hear that your experience didn’t meet your expectations. We strive to offer a comfortable environment for all guests, and we regret that your stay fell short of this standard. Your comments regarding cleanliness and noise have been noted, and we are committed to making necessary improvements. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
There was a turd in the toilet, sink had spit and hair, fast food trash on the table. They offered a different room with a broken oven, finally a decent room, 3rd times the charm. Ice machine did not work, very few breakfast options, crib availability from online was not accurate as they’ve never had a crib before.
Business response:
Dear Kevin,Thank you for sharing your experience. Please accept our sincere apologies for the unacceptable condition of the initial rooms and the inconvenience caused during your stay. This falls far short of the standards expected and the comfort you deserve. Your feedback regarding cleanliness, amenities, and inaccurate listing information is taken seriously and will be addressed with the team to ensure prompt corrective action.Sincerely,Hotel Management
There were barely any untensils available the air conditioner was broken the ice machines were broken theire were people hanging out front in the doorway area until 3 or 4am on Sunday night talking and yelling for hours. The hallway smelled funky like feet. The breakfast was barely there nothing to drink at all not even water. The people above me were stomping so hard it was unbelievable i have never heard the noise of other motel rooms before. The room was tiny and to have a $100 deposit was a joke A huge never again!
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We regret that your visit fell short in so many ways. From the issues with room size, cleanliness, and limited amenities to the challenges with noise and lack of rest, we understand how frustrating this must have been. We also recognize your disappointment with the amenities and limited breakfast offerings. The experience you described is far from what we aim to provide, and our team will take your comments seriously. We appreciate you highlighting these concerns, and... read more
They needs better housekeeping because the floors was dirty with spots on it. They need to up date the whole hotel, they need better rules for people that visiting or staying because you would of thought it was a murder going on upstairs from my room the kids where jumping off furniture to the bed then running like it’s a playground I told the front desk staff twice but I will never look this away ever again if I can get my $68 back I would or my one day stay and sleep better somewhere else I would but never again here.
Business response:
Thank you for sharing your feedback, Latoya. It’s disappointing to hear that your experience did not meet expectations. Cleanliness and a comfortable environment are priorities, and concerns about housekeeping and noise are taken seriously. Guest comfort is essential, and feedback like yours helps in making improvements. We regret any inconvenience and appreciate the opportunity to address these matters.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.