This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Bristol
- Hotels
- Bristol, VA
About this business
Location details
134 Salem Dr, Bristol, VA, 24201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Each of the members of the staff that I had interactions with was helpful and friendly. I would gladly stay at Extended Stay - Bristol again.
Business response:
Dear Guest, Thank you for your kind feedback regarding your stay at Extended Stay America. We are pleased to learn that our staff provided helpful and courteous service during your stay. It is always a joy to see our guests are excited about returning; we are looking forward to it. Thank you again and safe travels.Sincerely,Hotel Management
The hot water went out during my stay, no concessions were made for my inconvenience. Housekeeping was lax during my stay. Not a pleasant experience
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the hot water outage during your stay, and we regret that no concessions were offered to make up for this disruption. We also recognize that housekeeping did not meet the expected standards, and we deeply apologize for this oversight. Your feedback is valuable, and we are committed to addressing these issues and improving our services moving forward. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
The bed sheet smell smoke.
Business response:
Dear Guest, Thank you for sharing your feedback so we can continue improving and delivering the best guest experience possible. It is through communication like yours that we continue to enhance our service. Our housekeeping team has been informed about the concerns you mentioned and will address them as soon as possible. Please return to enjoy another pleasant stay. Sincerely, Hotel Management
Extended Stay I liked the room, because it had it's own kitchen, which was awesome. The rooms was clean and comfortable. The hotel needs updating (painting, carpet, new comforters and furniture) the elevator the stairs and where the ice machines needs attention. Please update the hotel with attention in cleaning and painting.
Business response:
Dear Guest, Thank you for sharing your feedback. We're pleased to hear that you enjoyed the room and found it comfortable. We appreciate your suggestions regarding areas that could benefit from improvements. Rest assured, we are continuously working to enhance the guest experience, and your comments will be taken into account as we plan future updates. We look forward to welcoming you back and providing an even better stay next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Bristol
How is Extended Stay America Suites - Bristol rated?
Extended Stay America Suites - Bristol has a 3.5 star rating with 2,320 reviews.
When is Extended Stay America Suites - Bristol open?
Extended Stay America Suites - Bristol is open now. It will close tomorrow at 12:00 a.m.