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Extended Stay America Suites - Bristol
- Hotels
- Bristol, VA
About this business
Location details
134 Salem Dr, Bristol, VA, 24201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed could be better, but overall very comfortable. Good heat/air , pillows, shower/ hot water. Nice tv. Clean and quiet. Really not much much of a breakfast. Coffee/ hot chocolate, small muffin , granola bar. No juice or fruit.
Nice
Business response:
Dear Tonya, Thank you for sharing your experience with us. We are delighted to hear that you had a pleasant stay and appreciated our services. Your feedback is valuable, and we will continue to strive for excellence at Extended Stay America in every aspect. We are committed to ensuring that each guest has a memorable experience, and we look forward to hosting you again.Sincerely,Hotel Management
We really enjoyed our trip. The room with the refrigerator & other conveniences helped make it more enjoyable.
Ms. April that checked us in was super-efficient and helpful. However, the room, even though it had been "refurbished" stunk like it had not been used in months and the overall feeling of the facility was that it had seen better days,
Business response:
Dear Stella, Thank you for sharing your experience with us. We appreciate your positive feedback about our front desk staff. Your words of encouragement are motivating and will encourage us to continue providing excellent service to all our guests. However, we humbly apologize for any inconvenience that disrupted your stay. Please know that we have noted your concerns as we are committed to ensuring every customer has a flawless experience. We hope you will give us another try so we can provide you with a more satisfying exp... read more
The front desk was amazing!
Business response:
Dear William, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our front desk team. We pride ourselves on providing excellent customer service, and we’ll be sure to pass along your compliments to the staff. We hope to have the pleasure of welcoming you back to Extended Stay America!Sincerely,Hotel Management
My room was very dirty i found nurf gun bullets pills glass dip cans and cigarette butts all over under the bed and all cat food cans ect . The room is cramped . In the middle of the night the head board came off the ghetto little lip they have it hanging on and scared the life out of me
Business response:
Dear Elyssia, We sincerely regret the condition of your room and the maintenance issues you encountered. Maintaining a clean and secure environment is a priority, and we understand how these concerns affect your comfort. Your feedback has been shared with the appropriate teams for immediate review. We value your input and remain committed to improving our service to provide a significantly better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Bristol
How is Extended Stay America Suites - Bristol rated?
Extended Stay America Suites - Bristol has a 3.5 star rating with 2,399 reviews.
When is Extended Stay America Suites - Bristol open?
Extended Stay America Suites - Bristol is open now. It will close tomorrow at 12:00 a.m.