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Extended Stay America Suites - Bristol
- Hotels
- Bristol, VA
About this business
Location details
134 Salem Dr, Bristol, VA, 24201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was Smokey but Sandra was AWSOME !!
We stay to and from Richmond, sometimes 2x a year.
Business response:
Dear Sherry, Thank you for your generous review and your continued loyalty as a guest. It brings us great satisfaction to know we have met your needs for a pleasant experience. Your continued trust means a lot to us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Feels Shabby In need of refurbishing. I stayed here a few years ago under a different name and liked it well enough to return. Mistake. The pool was filled but padlocked. In need of painting in the rooms. One elevator was broken. Exterior was in need of a good power wash. Would not recommend it.
Business response:
Dear Guest, Thank you for sharing your experience. We regret that your return visit did not meet your expectations. The issues you described, including maintenance concerns and the overall condition of the property, are being reviewed and shared with our team so we can address them appropriately. We hope you'll consider giving us another opportunity in the future to provide a better experience. Sincerely, Hotel Management
You get what you pay for. It’s cheap for a reason Bedding was stained.. Table was sticky 😩
Business response:
Dear Guest, Thank you for your feedback. We regret that the condition of the bedding and furniture did not meet expectations. Your comments are important and will be shared with our housekeeping team to ensure greater attention to detail. We’re committed to improving and hope to offer a better experience in the future. Sincerely, Hotel Management
Staff was nice
Ew The place was obviously old. The front desk people acted like they didn’t want to be there. The bed was hard as a rock. The building is on a hill so security is decent and it was quiet. The volume up button on the tv remote didn’t work, and neither did the elevator. Luckily I was only on the 3rd floor. It was clean but just definitely an old rundown building. I wouldn’t come back
Business response:
Dear Catherine, Thank you for your feedback. While we're glad you found the environment quiet and the room clean, we regret that other aspects of your stay did not meet expectations. Your comments about the condition of the property, guest room comfort, and service have been noted and will be reviewed with the appropriate teams. We appreciate you taking the time to share your experience, as it helps us focus on areas that need attention. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Bristol
How is Extended Stay America Suites - Bristol rated?
Extended Stay America Suites - Bristol has a 3.5 star rating with 2,300 reviews.
When is Extended Stay America Suites - Bristol open?
Extended Stay America Suites - Bristol is open now. It will close tomorrow at 12:00 a.m.