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Extended Stay America Suites - Bristol
- Hotels
- Bristol, VA
About this business
Location details
134 Salem Dr, Bristol, VA, 24201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Barely acceptable
Business response:
Dear Julia, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
The room smells terrible (unk smell). Additionally, the walls are so thin we could hear loud arguing next door (rude people) and smoke came through the adjoining room door. (Other guest ignoring No Smoking laws.) The bed’s not bad and other than smell the room seems clean. Take air freshener or opt for a more expensive place. Bad experience. Will not return.
Business response:
Dear Lora, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for not fulfilling our commitment to providing a clean and peaceful environment. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. We value your patience and would like to emphasize that our front desk staff is always available to ensure your stay is as comfortable as possible. We look forward to the opportunity to serve ... read more
So the rooms smelt really bad
Business response:
Dear Mycal, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to help you. We hope you will revisit the area the next time you are there to show you our commitment to exceptional hospitality. Sincerely,Hotel Managem... read more
I will say the rooms were clean. Beds were pretty rough as they had more spring then cushion. Staff at the front desk was pleasant and got us checked in fast. If you are not a fan of cigarette smoke, this hotel is not for you. There is no smoking allowed I. The rooms but, everyone just stands outside the room and smokes. Or they smoke in the stairwell. Either way it gets sucked back into the rooms so you will smell the Marlboro man in your room.
Business response:
Dear David,Thank you for sharing your feedback. While we are pleased to hear you found the rooms clean and appreciate our efficient front desk staff, we sincerely apologize for the discomfort caused by the mattress and the smell of smoke. We understand how important a smoke-free environment is and will reinforce policies to minimize this issue. Your feedback about the mattress will also be reviewed for future improvements. We value your insights as they help us enhance our services, and we hope you’ll consider giving us anot... read more
I recently stayed at this hotel, and it was hands down the dirtiest place I’ve ever been. It’s not about the building itself — it’s about how poorly it’s being maintained. The rooms were filthy, the stairs and elevator we’re disgusting and a general lack of cleanliness everywhere. Even the green areas were a mess, with dog poop literally everywhere. It was unbelievable!! It’s clear the management isn’t putting any effort into upkeep. Honestly, it’s just not worth the stay. Keep driving and find somewhere else.
Business response:
Dear Mauricio,We are truly sorry to hear about your disappointing experience and the cleanliness issues you encountered during your stay. Maintaining a clean and welcoming environment is our priority, and it’s clear we fell short in this instance. Your feedback regarding the rooms, common areas, and outdoor spaces is deeply concerning, and we will address these issues promptly with our team. We understand how these shortcomings impacted your stay, and we sincerely apologize for not meeting your expectations. We are committed... read more
Room smelled like smoke and the bed was wet. Didn’t stay. They checked me out immediately. I need a refund from you guys.
Business response:
Dear William, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Bristol
How is Extended Stay America Suites - Bristol rated?
Extended Stay America Suites - Bristol has a 3.5 star rating with 2,487 reviews.
When is Extended Stay America Suites - Bristol open?
Extended Stay America Suites - Bristol is open now. It will close tomorrow at 12:00 a.m.