Extended Stay America Suites Buffalo - Airport

Business response:

Dear Nsiande, We take pride in offering exceptional service to our guests; therefore, we are very disappointed to learn that this was not your experience. Please accept our sincere apologies; we value your feedback and will use it to ensure we are more consistent in our service levels. We invite you to give us another chance, assuring you of a more positive experience.Sincerely,Hotel Management 

Business response:

Dear Amani, Thank you for your feedback. We are disappointed that we may not have lived up to all of your expectations. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

DearJulianne, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Vergie, Thank you for choosing Extended Stay America and for your fantastic review. We are delighted to hear that you enjoyed a peaceful and relaxing stay with us. Providing a tranquil environment for our guests is a priority, and we are glad it contributed positively to your experience. We look forward to welcoming you back for another restful visit in the future.Sincerely,Hotel Management 

Business response:

Dear Sherri, Thank you for sharing your experience with us. We regret to hear that certain aspects of your stay did not meet your expectations. Ensuring comfort and convenience for our guests is always a priority, and we apologize for the issues you encountered during your time with us. Your feedback will help us identify areas for improvement. We appreciate your patience and hope to provide you with a more enjoyable and seamless visit in the future.Sincerely,Hotel Management