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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The wifi was off and the water was cut off during half of my stay
Business response:
Thank you for alerting us about the poor internet connectivity during your stay, and we apologize for your inconvenience. The issues have been resolved and we have made changes to improve our connectivity for our guests. We are also sorry for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. We hope you will stay with us again and give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely, Hotel Management
Television need more channels
Business response:
LaKenyatta, thank you for being our guest. We are sorry for the lack of television channels. Your feedback will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose again in the future. Sincerely, Hotel Management
Happy thanks you for everything we will come back so
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Me and my boyfriend were definitely satisfied with the customer service and the staff. Very friendly and very understanding and patient. We enjoyed our stay
Business response:
Elizabeth, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity. Thank you again for your review, and we hope to welcome you back the next time you travel to the area. Sincerely, Hotel Management
Great stay
Business response:
Thank you for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Positives: The room was clean and comfortable, and there was plenty of space to spread out. The staff was very friendly (except one person at the desk was not particularly helpful when I asked for a blanket for the hide-a-bed, but that response seemed like an exception to the rule). Negatives: The three days we were there, no breakfast was available -- something about the delivery not getting there. I wasn't expecting a huge, hot breakfast, but when I pay for a room that includes breakfast, I expect there will be something t... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Very dirty the room, stinks very, very messed up. disgusting bathroom😡
Business response:
We offer our sincere apologies for the housekeeping issue you encountered while you were here. Your concerns regarding odor and cleanliness are discussed with the appropriate team to ensure that remedial steps are taken immediately. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,621 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.