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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay We had to switch rooms. Ac was broken, telephone was not connected. There was no detergent to wash laundry.
Business response:
Lauren, although difficult to know, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issue in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Unfortunately, we missed something during this process, and for that we truly regret. We re... read more
Friendly Really nice friendly staff Harbour Channel selections to choose from when looking at television this would be one of the reasons that I would say do not go to this hotel television stations are horrible there's nothing to choose from
Business response:
Paris, thank you for staying at Extended Stay America. We are pleased you had an overall nice stay. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Nice staff but the hotel has bugs The staff is very friendly the hotel is not a bad hotel but I'm starting to notice more bugs
Business response:
Paris, thank you for your comments. We are happy to know you liked the service we offered and enjoyed being with us. We value your observation in regard to the bugs and have shared it with my housekeeping team. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
Business response:
Russell, thank you for being our guest at Extended Stay America - Columbia - West - Stoneridge Dr. We appreciate the time you've taken to share your nice rating. Please come and see us again the next time you head our way. Sincerely, General Manager
Business response:
Nicole, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Columbia - West - Stoneridge Dr. Sincerely, General Manager
Business response:
Mercelis, we appreciate your business. Ratings like yours help show we are doing things right. Thank you for staying at Extended Stay America - Columbia - West - Stoneridge Dr. We would love to welcome you back the next time you are in the area. Sincerely, General Manager
Business response:
Dean, thank you for sharing your kind rating of Extended Stay America - Columbia - West - Stoneridge Dr. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Kenneth, thank you for the kind rating of Extended Stay America - Columbia - West - Stoneridge Dr. We want every guest to have a comfortable stay, and we are glad to see this was your experience. We hope to welcome you again whenever you are back in this area. Sincerely, General Manager
Television stations or Horrible no channels to choose from
Business response:
We apologize for not meeting every expectation while you were here. We have shared your feedback with our future enhancement team to step up our efforts so your next stay is even better. Thanks for being our guest. We hope to have an opportunity to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.