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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is not at all what is shows online. The furniture is old and beat up, the floors are dirty, upholstered furniture is old and stained, bath and kitchen are in need of updates. The smells are absolutely horrible. The property needs updating immediately- people should not have to rent in this condition. we checked in and immediately left.
Business response:
Please accept our apologies, we are disappointed that we did not meet all of your expectations. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay, and we will follow up to determine where we went wrong and how we can improve our guest's experience.
Business response:
Please accept our apologies,we are disappointed that we did not meet all of your expectations. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.and we will follow up to determine where we went wrong and how we can improve our guest's experience.
The hotel is desperate need of renovation which has just begum
DON T STAY Dirty cheesy smelly place but what really made the experience was opening the sofa bed and finding massively stained sheets. Almost forgot construction going on when they should just burn the place.
Business response:
Dear Wayne, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we are taking the necessary steps to address the issues you experienced. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.... read more
Good enough for what we needed
Business response:
Dear James, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management
This was a case of what i paid for vs what i got. They put beautiful pics on they internet, but we get there and it look like a trap house. We on the 3rd floor, no elevator in this b*!@h so we had to carry all our bags up the stairs. Get in the room and it smelled bad, floors dirty, the kitchenette floor was so sticky my boy friend shoes literally stuck to the floor and he fell out the shoes. Bath tub was so dirty, look like they been stewing oxtails in it. I felt like I was going to catch something. The only reason we staye... read more
Business response:
Dear Konya, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Considering our location close to the destination you wanted to visit, please return on your next visit to the area so we can show you our commitment to outstanding ex... read more
People running throughout the hallway until 1 am. Worst place ive ever stayed
Business response:
Dear Stephen, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Si... read more
It was a dump. Broken latches on door, old beat - up furniture.
Business response:
Dear Michael, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
We could not even stay here because it was so dirty and uncomfortable. It was filthy and smelled of smoke. Pull out sofa was broken with no mattress on it. Doesn’t even look like a hotel. Do not recommend staying here.
Business response:
Dear Ellen, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.