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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was dirty, crunchies under the sheets and hair all over the shower walls. The floor left my feet dirty enough to see the dirt run off them in the shower...
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
There was a dead roach in bathroom
Business response:
Dear Ari, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
There was no soap in the room, no coffee maker in the room, no refrigerator in the room. Simply put, they were not ready to receive Guest.
Business response:
Dear Kevin, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
The whole place smelled like stale cigarettes and weed. Room was dirty. Lock was broken. Looked like nothing had been renovated since the 90s. Bathroom was disgusting. Common areas were gross. No elevator. Over all, a terrible place to stay. I was there for about 20 minutes, just long enough to make a new reservation elsewhere and then check out again. Front desk just smiled and said “oh sorry”. That’s it.
Business response:
Dear Emily,Thank you for sharing your feedback, and we sincerely apologize for the issues you experienced during your stay. The conditions you described are certainly not acceptable, and we deeply regret that we did not meet your expectations. We take cleanliness and maintenance very seriously, and we are addressing the concerns you have raised. We understand your frustration with the lack of response from the front desk, and we will be sure to reinforce our service standards. Your experience is not typical, and we would lov... read more
Business response:
Please accept our apologies, we are disappointed that we did not meet all of your expectations. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay, and we will follow up to determine where we went wrong and how we can improve our guest's experience.
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.