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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Hotel Will never stay here again, roach infested, dirty bedding, dirty towels, dirty room, stinch, loud and will never stay at this location again and don't recommend anyone staying unless you want a family of roaches residing with you.
Business response:
Sarah, thank you for reviewing your experience during your stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We have also discussed your feedback with our housekeeping team to be more diligent in their service levels. Thank you for bringing this to our attention. We ho... read more
T E R R I B L E Terrible . Towels and washcloths were dirty front desk service was trash! I called for utensils and was told I need to come down for them. I then go downstairs only to be told they only have knives. Dumbest thing ever! The microwave DID NOT WORK! I did not have any maid service while there. Smelled like smoke. And my last day I woke up to two roaches ... one in the bathroom and one in the main hallway. I will NEVER stay here again or tell my WORST enemy to stay here. I have pictures but for some reason they ... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Roaches rat dropping and terrible smell We arrived to the smell of smoke. One of the girls in the room had just got out of the shower sat on the pull out bed to pit lotion on, on to see a small roach crawling on her. We then saw a bigger one on the wall. We proceeded to the from to ask for a different room which the front desk personell kindly gave to us. We moved across the hall and when we opened the door, it smelled like feces. I went to tune on the heat to find busted vents on the unit with some type of droppings in it..... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
checked into a dirty room and then moved to a room with bugs.
Business response:
Roger, please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
Worst Hospitality ever It was mediocre at best.. I never saw housekeeping 1 time over 3 days..The only hotel in the world with no ice machine.. When I checked in the little guy in the office looked like he was high as a kite and didnt speak 2 words, i had actually chose a nicer place but this place charged my card all 3 nights before i had checked in. according to their policy if i failed to cancel i would only be charged for 1 night. then on the second day the manager beat on my door demanding a days payment that had obviou... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed Hotel Management
Nice staff! Really nice young lady at the front desk- not her fault that people take advantage of a good deal, and don't care about taking care of things that aren't their own. That being said... it smells smokey.... and it's just nasty... Not many breakfast options.. I'd pay more for a nicer stay next time.
Business response:
Thank you for reviewing your stay with us. Although we're happy to read your feedback and appreciate your kindness about the front desk personnel you mentioned, we're sorry the facilities were not up to the mark. We have already shared your feedback with the team involved for future enhancement. We value your business and hope you will stay with us again so that we can redeem ourselves. Sincerely, Hotel Management
Hotels.com Nightmare! We had a confirmation number from hotels.com for the Hyatt place in downtown Columbia. We arrived at the hotel to find they did not have our reservation. The hotel was sold out as were many in the area. There solution was to send us to a roach motel 10 min away that was absolutely disgusting and at our cost. We could no longer walk to the concert and had to Uber at our cost. Hotels.com did nothing about the mixup and tried to offer a $100 voucher for our next stay... which of course I will not use hotel... read more
Business response:
Ryan, please accept our apologies for the issues you encountered while you were here. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Nonsmoking should mean nonsmoking. People request nonsmoking for a reason. My request was noted at check in, but my room smelled otherwise. This gave me a terrible headache, as it was so late when I checked in that I didn’t have the time or energy to ask to change rooms. I also had to go down two flights of stairs with my bags from the lobby to my first floor room. The socks I wore in the room turned black, not grey or brown but black. The microwave was broken and there were zero clothes hangars. When I mentioned these thing... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Habitación y personal del hotel El personal del hotel no te trata con amabilidad y la limpieza de la habiatacion no es buena
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.