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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
roaches were in all areas of the room everyday and night.
Business response:
Thank you for your review. We are sorry we failed to provide you the clean and comfortable suite you expected. We regret the unwanted visitors you encountered while here. Thank you for bringing this to our attention. We have scheduled additional treatments to prevent this from happening again. We hope to have the opportunity to make it up to you at a future visit. Sincerely, Hotel Management
My web browser was jumping around and i accidentally booked a room at Extended Stay , but i had absolutely no intention of staying at this place. I had a room booked at another location for the same period. They decided to keep my money, despite the situation.
Business response:
John, we're sorry for the inconvenience you encountered. Since the reservation was made using a third-party website, we hope you understand hotel cannot amend this reservation. Any changes need to be routed through the booking website. Thanks once more, and we encourage you to try us in the near future. Sincerely, Hotel Management
Bad, Very Bad This was the worst stay ever. Room had bugs all over the place. It had a kitchen but no silverware, no pots and pans, no ice tray in the frig or at the hotel period. Bed was full of bedbugs. I was totally not impressed with the service.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Had to call on a phone outside the lobby door to try and check in then got checked into a room that was not clean thankfully the customerservice rep was nice enoigh to exchnage rooms with no problems then that morning got awaken by housekeepers bamming on the door asking if we
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Horrible. Bugs in room, stale air, just all around nasty
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
a mistake as the title would indicate we thought it would have things like glasses, cups, perhaps some silverware? none. no elevator, no hairdryer, not the cleanest place.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We would liked to inform you that all the in-room amenities are available at the front desk. If our staff did not inform you at the time of check-in, we are sorry. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your nex... read more
Eh.. The hotel smelled of urine and was not kept up at all. The front desk clerk was sweet as could be though.
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Rm 115 2 draws were missing in the kitchen area; overhead light fixture covering was missing there was foil at the bass of the fixture to the ceiling. Saw 3 roaches in the bathroom. Light burned out in the lamp facing the window (across from the bed). Refrigerator door opened the incorrect way... Carpet needed cleaning. Table seat were mismatched & dirty....
Business response:
Thank you for being our guest. It is never our intention to disappoint our guest, but we apologize for falling short of your expectations for a perfect stay. Your feedback regarding your difficulties has been discussed with the appropriate team in an effort to enhance our facility going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Not what I exoected First there was no light in the entrance of the room or kitchen, roaches crawling in the wall, no pillow cases on the pillows which were torn and stained, lying on the foot of the bed, the room smelled of old smoke, argument right outside the room door, no one at the front desk to resolve issues at night, the front desk person left the premises in the morning so no one to express my disappointment to. I am looking st disputing the charges because I felt stuck in a place I didn’t feel safe in
Business response:
Vanessa, we're sorry you experienced so many difficulties during your stay, moreover, we missed the opportunity to resolve the issues. What you experienced is very unusual and our Housekeeping and Maintenance team are working to ensure our future guests experience a much better stay. Meanwhile, do let us know if we can assist you further. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.