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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good choice I reserved this hotel for a family event at USC. The hotel is far from campus but I knew that when I made the reservation. The big disappointment was that the room wasn't clean when we checked in. Bathroom was disgusting. Room had a smell. Very old building. The included breakfast is nothing but a grab and go with coffee and some breakfast bars plus packaged oat meal. One of the worst hotel experiences I've had in the last several years.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Review I had a reservation to stay at rhis motel and paid it through Expedia and the motel stafd gave my room away. I had to find another Motel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Rude employee, huge inconvenience Arrived around 2:30am after driving 9 hours. Reservation had been booked and paid for through hotels.com for over 2 weeks. Note in door said to use lobby phone to call. Rude female that answered said there was no availability. I explained I had a paid reservation and she said they had no availability and that they don't charge until you check in and that I would have to call who I paid through and have them find me another room. Spent another 1 or so trying to find another location. Will nev... read more
Business response:
Elizabeth, thank you for providing feedback about your stay at our hotel. We're disappointed that you encountered service problems and we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing better accommodations and service. Sincerely, Gener... read more
The room was not as clean as I think it should have been the refrigerator leaked . The facets in the kitchen and bath did not work properly. The room smelled like smoke
Business response:
Ronnie, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely... read more
Burn it down. We arrived after a 13 hour drive, to find the staff was not available to check us in. My 5 year old had to use the bathroom, there was not a public restroom available. I called the operator as the sign on the door instructed us to do. No answer. We waited for 20 mins before I called the corporate number only to be hung up on. Never again will I book a room at Extended Stay America. I am not sure I will continue to use Expedia either. There were pictures of a nice pool, but when we found the pool it was filled i... read more
Business response:
Mark, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Fleas My 3 year old got bit up by fleas all over his body not to happy
Business response:
Thank you for reviewing your experience during your recent stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we deep clean our suites on a regular basis and have regular pest control service at our hotel, we have already had them make an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a... read more
Bad service since there was no one to check me in Got to hotel at 1145pm the reception was closed and we had to look for another hotel which took me hours and messed up my weekend
Business response:
Jose, we are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. I hope you will return so we can make it up to you. Sincerely, General Manager
Ridiculous I reserved this hotel b/c they had indoor corridor rooms, accepted pets, & had free breakfast included. When we arrived late that evening, we realized that they had mistakenly gave our room to someone else & that is why they proceeded to send us across the street to their other location which was supposed to be identical...but wasn't. Their other location was outdoor corridor w/o breakfast or an elevator to get to our room. When we got to our room, it stunk of old cafeteria food & wet gym socks, there wasn't any t... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.