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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Found dead bugs in my room (it was obvious it hadn’t been cleaned very thoroughly) and had to kill several more live ones during my 1 night stay. I won’t be staying here again.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The staff was excellent. The property was a disaster! Roaches were EVERYWHERE, stale smoke of marijuana & cigarettes smell.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Worst place I ever been. We moved the next day of our arrival. Not a safet place to stay. real bad condition
Business response:
Thank you for being our guest. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
The rooms looked nothing as it does on line. I found dirty socks left in room. And there were roaches. The refrigerator did not work. And in my second room the microwave was dirty. To top it off a person was found dead in the room next to ours and the smell was in rhe hall noone told us that when we checked in. Found that out the next day. Will not stay there again and will not recommend. They wouldn't even give me a discount.
Business response:
Thank you for taking the time to review your stay. Please accept our sincere apology for the problems you encountered. Our goal is to provide a clean, comfortable, and stress-free stay, and we are sorry we fell short of this. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Hotel room was in disrepair - sofa bed would not close completely, refrigerator was out of service, towel/closet racks had fallen of walls, staff was not professional, room was dirty.
Business response:
Thank you for posting a review of your stay. We are truly sorry that your experience was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention and want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis, but your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Stink and roaches no pool no breakfast staff was not at desk during night
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
You pay for what you get... The front desk is not “open” 24 hours a day... Took 20 mins to find an employee, then when I finally got checked in, I was assigned to a room that someone else was already in. Finally got situated, room was not the cleanest
Business response:
Thank you for sharing this review. Please accept our sincere apologies for the issues you experienced with our service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.