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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only as a last resort It wasn’t so bad I left, but I wouldn’t stay here unless absolutely nexessary. No shower curtain, all the exterior access doors were propped open and it all seemed a bit sketchy.
Business response:
Travis, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Aliyah, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Very very bad The first room the gave me there were plastic bottles underneath the bed. The second room, the door’s lock was busted. It’s a scary place to stay the night in I didn’t feel safe there so I left.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Worse kitchen amenities than regular hotels We had a pretty awful time with Extended Stay Columbia West. We booked in preference of a regular hotel specifically for its kitchen facilities. However, when we arrived, we found the room completely bare. There wasn't even a plug for the sink, let alone 'full kitchen' capacity. We asked the front staff multiple times over a 2 day stay to provide us with kitchen items, but were repeatedly told that there were none available - they were being cleaned, or other guests were using them... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I don’t recommend this location. Very disappointed
Business response:
Victor, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Well first of all when we got here at the window was open and there was a wasp in our room. Call the front desk to let them know and they said that they would try to get someone out here to assist us with that. We left the room went downstairs and sat in the lobby until that got taken care of. Went back to the room there were three was left in the room and we had to kill it ourselves. No ironing board no iron, I alway wanted to stay at Extended Stay America, but not anymore.
Business response:
Shay, we sincerely apologize for the cleanliness issue and our staff wasn’t able to rectify the situation while being here. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Disappointed The place was poorly maintained.When staying in a place that offers a kitchen with the basics you would assume that would extend to the linens for the bed. However when ask about it the front desk was difficult and rude. Breakfast while it did say continental it did not say stale
Only stayed one night... However when we checked the bed there were stains on it and the sheets didn't seem too clean. We found some hair in the bed, however the stains on the mattress were what made me cringe more.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Extended stay? But kitchen appliances don't work.. One room stove didn't have knobs. Second room refrigerator dirty and moldy and big isle on stove didn't work. What was the point of an extended stay if the appliances don't work. 2nd back experience I'm done
Business response:
We sincerely apologize for the issues you encountered while being here and letting you down with your expectations for an exceptional stay. Your observations regarding cleanliness and conditions of your rooms are appreciated, and it has been shared with the appropriate teams in an effort to improve our future guest experiences going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.