Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Guest, Thank you for your feedback. We’re delighted to hear you found the rooms comfortable and our staff accommodating during your stay. Our team works hard to provide a clean, welcoming environment where guests can feel at ease, and it’s wonderful to know that our efforts made a difference for you. Your kind words motivate us to keep delivering great service. We truly appreciate you choosing Extended Stay America and look forward to welcoming you back with another positive experience.Sincerely,Hotel Management 

Business response:

Thank you for the positive feedback. 

Business response:

Dear Guest, Thank you for your positive feedback! We’re glad to hear that you had a comfortable stay, and that our location and shuttle service to Newark airport met your needs. It’s great to know the room, bed, and shower provided you with everything you needed for a restful stopover. We appreciate your kind words and are happy that you had a pleasant experience. We hope to welcome you back on your next trip and provide another convenient and comfortable stay.Sincerely,Hotel Management 

Business response:

Thank you for the positive feedback. 

Business response:

Dear Guest, We understand your inconvenience due to the hallway lighting issue. A safe and well-lit environment is important to us, and we’ve shared your comments with our maintenance team to assess and improve illumination in those areas. Guest comfort and security remain our top priorities, and we’re committed to making every stay better than the last. We value your input and look forward to welcoming you back soon.Sincerely,Hotel Management