Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Guest, Thank you for sharing your thoughts. It’s encouraging to know the accommodations met your standards for cleanliness and that the team provided attentive service during your stay. However, we regret that the morning offerings did not meet your expectations. Guest input is essential as we continue evaluating ways to enhance the overall experience. Your comments have been noted and shared with the appropriate team for consideration. Delivering a stay that balances comfort and convenience remains a top priority. We a... read more

Business response:

Karim, sorry to see that you did enjoy your stay, but we hope you will give us another chance in the future. 

Business response:

Brittany, we really appreciate your positive feedback. Thank you! and we hope you will visit us again. 

Business response:

Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We’re glad to hear you found your experience to be nice, okay, and decent. Your comments are appreciated as they help us continue to provide a comfortable and welcoming environment for all our guests. We strive to ensure each stay meets expectations, and we value your insights as we work to improve. We look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your positive feedback about your recent stay with us. We’re so glad to hear you had a great experience and appreciate you taking the time to let us know. It’s always wonderful to learn that our guests enjoyed their visit, and your kind words motivate our team to continue providing excellent service. We hope we were able to make your stay comfortable and memorable, and we look forward to serving you again on your next trip.Sincerely,Hotel Management 

Business response:

Ricardo, We really appreciate your positive feedback. Thank you! and we hope you will visit us again. 

Business response:

Hola Oscar, puedes conseguir toallas nuevas cuando quieras. Por favor, tráelas a recepción para que te las cambien. Gracias de nuevo por alojarte con nosotros. 

Business response:

Dear Guest, Thank you for your feedback and for staying with us. We're delighted to hear that you enjoyed the convenience of our location and that our staff made a positive impact with their friendly and helpful service. We take great pride in ensuring our guests have a comfortable and enjoyable experience, and it’s rewarding to know we met your expectations. We truly appreciate your kind words and hope to welcome you back for another great stay at Extended Stay America in the future. Sincerely, Hotel Management