Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Guest, We apologize that our breakfast offerings did not fully meet your expectations and for the inconvenience caused by the drying fan noise on the top floor. We are continuously working to improve both our food selection and maintenance to ensure a more comfortable and enjoyable stay for all guests. Your comments are valuable in helping us address these issues promptly. We appreciate your understanding and hope to welcome you back for a much better experience in the near future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback and for choosing to stay with us. We’re glad to hear your overall experience was good. We appreciate your suggestion regarding a fresher scent in the rooms and hallways. Please know we are actively working with our housekeeping and maintenance teams to enhance the freshness and ambiance throughout the property to make every arrival more pleasant. Your comfort is very important to us. We look forward to welcoming you back to Extended Stay America for an even better stay soon. Sincerely,... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We strive to maintain a welcoming environment and regret that your experience did not reflect that standard. Cleanliness is a top priority, and we appreciate your comments as they help us focus on areas for improvement. Our team is committed to ensuring all guests enjoy a comfortable stay, and your input is valuable in guiding those efforts. We hope to have the chance to provide a more satisfying visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We're glad to hear you enjoyed the cleanliness, spaciousness, quiet atmosphere, and ample towels in your room. We apologize for any inconvenience caused by the limited toiletries and for not meeting your expectations regarding lotion and conditioner. We also understand that unexpected charges at check-in can be frustrating; the parking fee and deposit are standard policies and are noted in our booking information. Your comments are important to us and help us improve the guest experie... read more

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during your stay, particularly with cleanliness and the air conditioning unit. This is not the experience we aim to provide, and we will address the concerns you mentioned with our maintenance and housekeeping teams to ensure necessary improvements are made. Your satisfaction is our priority, and we appreciate you bringing these matters to our attention. We are committed to providing a more pleasant stay for our guests and hope to have the opportunity to welco... read more