Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Alejandro, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for anything overlooked during your stay. We have shared your feedback with our housekeeping staff so they can rectify this immediately. Thank you for your patience, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Christina, Thank you for your feedback! We’re thrilled to hear that you found our hotel clean, safe, and quiet. Our team takes great pride in providing excellent service, and we appreciate your kind words about our staff. Guest satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to welcoming you back to Extended Stay America for another great stay in the future. Sincerely,Hotel Management 

Business response:

Dear Joe, Thank you for your feedback! We're glad you enjoyed our convenient location. Providing a comfortable and accessible stay for our guests is always our goal. If there's anything we can do to make your next visit even better, please let us know. We appreciate your support and look forward to welcoming you back to Extended Stay America in the future. Sincerely,Hotel Management 

Business response:

Dear Christina, Thank you for sharing your feedback! We’re delighted to hear that you enjoyed the cleanliness of our hotel, our wonderful staff, and the safe surroundings. We also appreciate your mention of the convenient location near stores, as we strive to provide a comfortable and accessible experience for all our guests. Your kind words mean a lot to us, and we’re glad we could meet your expectations. We look forward to welcoming you back to Extended Stay America for another pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Christina, Thank you for your feedback! We're thrilled to hear that you found our hotel nice and clean. Guest comfort and cleanliness are our top priorities, and it’s always rewarding to know we met your expectations. Your kind words mean a lot to us, and we truly appreciate you choosing to stay at Extended Stay America. We look forward to welcoming you back for another enjoyable and comfortable stay in the future. Sincerely,Hotel Management