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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I went to better hotels with lower deposit fees so $100 is a lot to ask for a hotel like this. & I still haven’t gotten my money back yet, it’s been days. It’s okay, just won’t happen again 😁✌
Business response:
Thank you for your review. We were disheartened to read our accommodations did not provide the value you were hoping for. If you have any queries unresolved regarding the charges, please reach out to us. We value your business and hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Staff was not friendly and extremely unprofessional. I confirmed in the evening for the hotel shuttle the next morning. When I went down in the morning I was told they didn’t have shuttles to the airport until 7pm. I had to pay for an Uber. The hotel was dirty and stunk like stale smoke. I had prepaid and they charged me another $100 when I checked in. There was garbage all over the hallway and outside of my door. Very old and not clean at all.
Business response:
Thank you for your review. We apologize for you did not experience the best from some of our associates. Your feedback has been discussed with our team to make sure we are diligent in our efforts going forward. We are also sorry for the odor you encountered, and we have alerted our housekeeping team to address the problem. Moreover, we regret you were disappointed with our incidental charges. We have asked our front desk team to provide you with a clear explanation of the charges during the check-in process. We hope you will... read more
Insufficient Info/ Not Worth It When we got here, the front desk employee tried to give me a number for a price that isn't accurate to what I booked. Then, we were told there was a security deposit fee that had to be paid before we check in and we would get back 3-5 days after we left that we were not told about by Hotels.com. Our room was missing a remote, our kitchen counter had cigarette burns and looked like the counter was pulling up. All in all - not worth the money or extra fee that we had to pay and weren't told abou... read more
Business response:
Chayanne, thank you for being our guest and for reviewing your stay. We regret your disappointment with the price of your stay and that you were not aware of our incidental policy. We will share your feedback with our team and make sure we convey it more clearly going forward. We will also share your comments regarding the cleanliness issues you encountered with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. ... read more
I was charged more than i expected. No additional charges were stipulated on my reservation
Business response:
Thank you for being our guest and for reviewing your stay. We regret you were unhappy with the cost of your stay. As this is an anonymous review, we request you to reach out to our front desk, and we would be more than happy to resolve any queries you may have. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
My room had smelled like a weed plant when I entered the room.
Business response:
Lakeciah, thank you for your review. We are sorry for the smoke smell you experienced and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
No restaurant. People milling in lobby which is marginally clean. Needs a facelift. Rate charges exceeded agreed amount but the unforgivable thing is the surpruse 100 additional deposit which thwy will not allow you to give in cash...and they refund in 5 days. This is the second time I have booked theough Expedia and this has happened. Perhaps I need to use another method foing forward
Business response:
Thank you for choosing us and for taking the time to post a review. We regret your disappointment with our price and with our incidental policy. Please know, we must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We hope you will allow us the chance to host you again and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.