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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expidia don’t do the reservation.
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with the third-party reservation which led to your disappointing stay. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
Ouff! Cet hôtel est mal entretenu, vétuste et a grandement besoin d’un bon update. Ne reflète pas ce que nous avions expérimenté dans les autres Extended Stay.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Scary There was something sleeping in room with me and my daughter we woke up to get dressed and found some type of animal poop on the gloor I sent pic to the manager email as she requests I fo so and refunded me 50% of room cost look snake poop she she stated she never seen anything like that before my daughter was terrified and we left in such a rush she was not able to take a shower and get dress and we left behind phone charger and personal hygiene items
It was disgusting
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very dirty, untidy rooms
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Do not stay here !!! This was one of the most horrible rooms I have ever been forced to stay in. The bathroom smelled like wet towels. The shower rod was so worn that the bottom of the shower curtain rested on the bottom of the tub in the water. The towels looked dingy as if bleach was not used. The vent fan was disgusting and it appeared that it had not been cleaned in months.
Business response:
On behalf of our team, please accept our sincerest apologies for the cleanliness and maintenance issues you had with your accommodations during your visit. We will share your concerns with our teams so that corrective action can be taken. We hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
The room was clean but the staff service was bad
Business response:
Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, andwe assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincere... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.