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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have a terrible experience with check in front desk concierge she was so mean show rude and she was cursing a lot and she calls me f......and I have been filed a complaint against her with hotel management If you please I would like to get my money back from this hotel And I don’t really recommend anyone to be set there Thank you
Business response:
Ramy, thank you for sharing your concerns with us. We take these matters very seriously, so please allow us some time to look over your comments further. You have our assurance that we will take the necessary action to ensure this is properly addressed. Sincerely, Hotel Management
I reported my experience...left a feedback! There was an issue with the tub faucet. It ran all night when turned off. Staff didn’t suggest to move me to another room.
Business response:
Thank you for the candid review. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We hope you will consider us again whenever your plans bring you back to our area. Sincerely, Hotel Management
A 2 star hotel so if you’re okay with that then go ahead and book. We were disappointed because we thought for the price it would be nicer but it was just for a night before taking a flight out of Newark. Lobby was cramped and dark and dirty, people smoking weed out front, and the gate of the parking garage never closed so we didn’t end up leaving our car there as planned for the week while on vacation, we instead parked at the airport at economy P6 lot.
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
Area was decent it was close to the mall and restaurants
Business response:
Thank you for the review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing us. We look forward to your next stay. Sincerely, Hotel Management
The outside was nasty, the hallways smelled old and the room was old looking. The kitchen water didn’t get hot
Business response:
Thank you for being our guest. We apologize for the issues you experienced during your stay and regret the inconvenience it caused. Please rest assured that your comments have been shared with our housekeeping and maintenance teams in an effort to improve our service and facilities.We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Notbing really, except for few miles feom the EWR airport, the services is no good,
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, so we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The person in the front didnt wanna bring up towels
Business response:
Thank you for taking the time to share your feedback. We strive to consistently deliver exceptional service, so we apologize for your disappointment. We hope you will consider giving us a second chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Free hotel shuttle never arrived . Phoned, promised, got zero. Took a taxi. The next morning, same issue. Another taxi. Clerk could or would not print out a receipt for me. Clerk could not function. Totally incompetent. Never, ever stay at this place
Business response:
Thank you for taking the time to share your feedback. We strive to consistently deliver exceptional service, so we apologize for the issues you had with the shuttle service. We will look-over your comments and share your message appropriately as we are committed to enhancing our services on all levels. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.