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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Vomit/ Bed Bugs There was dried VOMIT on my iron board which I did not see until the morning. I woke up with bed bug bites on my face which I have photos of it. The new currently policy is that you have to place a $100.00 deposit down because of the guest that the area attracts. I have tried to resolve this matter through the hotel for a refund and was only invited to stay for a free night. At which point I am turned completely off from any Extended Stay and would not recommend this place to anyone. I have also tried to reac... read more
Business response:
Kelly, thank you for being a guest in our hotel. We were extremely sorry to read about your experience and not delivering a comfortable stay. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Horrible hotel They didn’t honor the reservation, we got there and they told us, first come first serve, the lobby at the hotel was a hang out place with people smoking weed, the employee was rude and not professional
Business response:
Please accept our sincere apologies for the disappointing visit you had, and we regret the reservation issue you encountered. Also, we are sorry for the service issue you experienced. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serve our guests. We understand your frustration and invite you to stay with us again the next time you travel to t... read more
I did not like it. The stuuf is rude i have to call affaire relation to let me in
Business response:
Thank you for sharing your comments about our hotel. Please accept our apology for the unsatisfactory service you received from our associates and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serve our guests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our ho... read more
Never Again So first I’m gonna say I was disgusted. The carpet was all ripped up the bathtub had some water left in it . The chair in the corner had blood all over it . The tables were dirty the towels had stains on them it was just bad period !!
Business response:
Lauren, thank you for sharing your review. We are sorry for the disappointing stay you had and regret the cleanliness issue you had in your suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon requ... read more
Pick another hotel not the cleanliness hotel to visit.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Clean up! It could be better kept far as cleaning one of the double beds looked as if the sheets were not changed. The hallways could use a good scrubbing.
Business response:
Flordia, thank you for sharing your review. We are sorry for the disappointing stay you had and regret the housekeeping issues you encountered. We have shared your feedback with the appropriate team to be more diligent in their efforts going forward so we can improve our guest experience. We value your business and hope you will consider staying with us the next time you travel to this area. Sincerely, Hotel Management
The staff was very friendly and helpful, did feel bad for the lady working the desk. She was the only one working she was doing desk work, house keeping work and cleaning. We stayed on the third floor when we got off the elevator the whole floor smelled like weed even our room. The room needs to be updated. There was some trash still under the bed and the carpet had multiple burn marks in it as if done one was just throwing cigarette butts on the floor.
Business response:
Dale, thank you for sharing your review. We are sorry for the disappointing stay you had and regret the housekeeping issues you encountered. We have shared your feedback with the appropriate team to be more diligent in their efforts going forward so we can improve our guest experience. On a positive note, we are pleased to know you liked our associates. We value your business and hope you will consider staying with us the next time you travel to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.