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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
charged 2 double room gave me single room. Booked 2 double bed room and they run out room accidentally We are party of 3 family and asked me to stay with 1 bed room. There was no coffee maker and dishes and silvers, no nothing but a stove an fridge They told me anything about needed to ask them even condotel room. Except a part time worker. no manager or customer support available, Found out this place is full of resident stay to keep room busy. If it is not for public, pls say so. and I would like to get refund the differen... read more
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
Terrible check in that took atleast 30 minutes. A bed with only a sheet on it, no blanket. If you're staying overnight for Newark Airport, spend a little more and stay somewhere halfway decent.
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Thieves and smoke odor The hotel reeked of weed and cigarettes as soon as you enter the lobby. My room's floor was always wet, which resulted in the room smelling like mildew when I would return. Something about the room had perpetual moisture because the sheets felt sticky too. I left behind my charger and noticed about 5hrs after checking out. After several calls and trying to get in touch with a manager over the course of a week, I ultimately gave up. Please don't stay here. It was terrible and disgusting.
Business response:
Thomas, thank you for being our guest and sharing your concerns. We are sorry to know that you left your phone charger in your suite. When lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. The article is recorded and kept under lock and key in hopes of finding its rightful owner. We will review this with our team and let you know if we identify it. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Do not stay I seen roaches and it smelled terrible wasn’t the cleanest and it took forever to get service at the front desk.
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered and that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. We encourage you to try us again in the near future. We are confident you wi... read more
Horrible We got there after 10pm to check in after driving 5 hours, there was a lady downstairs with her babies complaining about roaches being in her room, the poor lady at the front desk was trying to contact her manager for hours and no reply back from them. The lady at the desk said she couldn’t even check me in because her computer was down and I would have to wait for them to get back up and running. At this point I’m tired and over it and took my business somewhere else.
Business response:
Megann, thank you for taking the time to post your review. We apologize for what occurred at check-in and regret that this compromised your stay. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.